Service Support Specialist
- Fort Worth, TX
- Permanent
- Full-time
- Above-Average Industry Pay
- Comprehensive Benefits Package (including Medical/Dental/Vision)
- 401K Plan with Company Match
- Generous PTO Package/Paid Holidays
- Short/Long Term Disability
- Growth Opportunities
- Paid Training
- Family-owned and Operated
- Health and Wellness
- Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
- Accepts requests from internal and external customers for repairs of equipment within the scope of responsibility
- Research the scope of repair and prepares quotes for customers
- Opens work orders, assigns the appropriate technician to perform the repairs, and processes WIP within company standards
- Determines which repairs are warrantable and which are to be billed to the customer
- Monitors progress of repairs and communicates with customers on status
- Monitors work in a process to achieve labor goals of a maximum of 60 hours per technician
- Tracks and schedules factory campaigns and ensures they are completed by setting deadlines
- Monitors and tracks parts returns
- Completes all paperwork related to the department accurately and promptly
- Oversees safety practices of employees and corrects as needed; actively supports and encourages safety training and compliance with all safety procedures
- Manages employee performance appraisals in a productive and timely manner
- Maintains open and continuous communications with the Service Manager on work issues and employee matters
- Travels within an assigned region as necessary
- Performs other job-related duties as assigned
- Ensures consistent and reliable on-site attendance
- High School Education or Equivalent
- Five (5) years of combined experience as a techgnician in a related field and supervisory experience
- Proficient with Microsoft Office - Word, Excel, PowerPoint, Outlook, and various web-based applications
- Excellent communication and interpersonal skills
- Excellent organizational skills to appropriately manage a high volume of department paperwork
- Experience or training in management concepts and practices, or the willingess and ability to obtain and apply such training in an acceptable and approved manner
- Valid Driver’s License and a clean driving record
- Pushing/Pulling/Lifting/Carrying up to 50 pounds without assistance
- Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead
- Must be able to work in extreme heat or cold and wet, damp, dusty, or windy conditions and tolerate exposure to typical noises, hazardous materials, and fumes/odors
- Physically able to mount and dismount equipment continuously throughout the day
- Adheres to personal protective equipment (PPE) policy and maintains individual PPE in functional condition