Lab Supervisor / Quality Engineer
- Newark, DE
- Permanent
- Full-time
- Supervisor over team of Quality Inspectors that do both dimensional and visual testing of finished products.
- Supervisor of Quality Assurance Representatives that are responsible for the inspection and final release of parts that ship to aerospace customers.
- Conduct 1st party quality audits to verify conformance to ISO9001, AS9100, and IATF quality system requirements.
- Lead and/or facilitate root cause investigation of internal and external (customer complaints) quality non-conformances and determine appropriate corrective action by using tools such as; 5 Why, FMEA’s, Root Cause Analysis, 8D, etc. and ensure actions are effective.
- Utilize appropriate business protocol (Product Change Management, Test Authorization, Change of Design), to support, develop and implement quality related plant improvements.
- Identify and performs corrective and preventative actions related to quality management system improvement, customer satisfaction, quality related aspects of supplier, manufacturing and contract manufacturing.
- Effectively use Failure Mode Effect Analysis (FMEA) to anticipate failure modes, design detections and controls to prevent unplanned events and drive improvement.
- Perform statistical analysis of property data and assesses the capability to meet customer specifications and act when a risk of non-conformance is identified.
- Bachelor’s degree in an Engineering discipline, Chemistry or related sciences, or field.
- 3-5 years’ experience in a chemical manufacturing environment with processes certified to ISO9001 at a minimum, with preference to experience with ISO17025, IATF16949, AS9100, GMP, etc.
- ISO9001:2015, AS9100D, and IATF16949 Lead Auditor Certification is required but may be obtained on the job.
- Ability to understand the quality standards relevant to the industry requirements (e.g. ISO 9001:2015) and the controls necessary to achieve and maintain compliance with the standards as appropriate.
- Demonstrated knowledge of lab analytical instrumentation including preventative maintenance and routine equipment calibration.
- Demonstrated ability to understand, calculate, establish, and communicate key quality metrics including complaints, complaint frequency, cycle time & audit results.
- Demonstrated experience and results in auditing, carrying out root cause failure analysis and FMEA’s and identify and drive closure on critical corrective and preventive actions.
- Demonstrated understanding and experience in data analysis and its application to improve manufacturing process capability.
- Experience in process troubleshooting, operational quality SOP/SP knowledge, customer quality change management.
- Demonstrated experience in use of statistical analysis and associated tools (Minitab, etc.)
- Understanding of quality IT systems (LIMS, SAP, SPC) and tracking.
- Knowledge of the processes and flow in the operation as it relates to quality.
- Delivers clear and succinct oral and written messages and able to make complex messages clear both internally and to our customer.
- Six Sigma Green Belt or higher is strongly desired.
- Demonstrated influential leadership skills as to drive quality improvements.
- Required competencies: bias for action, integrity, judgement, strong interpersonal and leadership skills, solid time management skills, change agent behavior, and superior communication skills.