Customer Service Representative

• Interacts directly with customers in a professional manner
• Handles timed auction payouts, interacting with consignors and buyers　
• Authorizes purchase orders for Service Centers and other Suppliers　
• Handles AP review for timed auction invoices　
• Review photos from Service Centers and third-party holding yards　
• Audit items and funnel to correct workflow status　
• Demonstrates consistent progress towards proficiency in areas of training (defined by training objectives document)
• Attends classroom and online training sessions to enhance skills and build knowledge
• Work with Managers to:

• Create and maintain streamline processes to record lot issues from buyers for review 　
• Create and maintain database to track lot issues after the sale to improve quality　
• Create and maintain database to track refund issues
• Participates in continuous improvement events when requested
• All other duties as assigned

• High School Diploma or GED required
• Bachelor’s Degree preferred
• Bilingual - English/Spanish a bonus
• A minimum of three years of experience in customer service, sales or marketing
• Bachelor’s Degree will be considered in lieu of 2 years of experience
• Bilingual and able to read, write and speak Spanish proficiently preferred
• Title experience preferred
• PC Skills using spreadsheets, word processing, and other office management applications required
• Excellent written and verbal communication skills
• Must be able to work independently to manage their time and tasks
• Mechanical aptitude, product or industry knowledge preferred
• Must demonstrate the ability to multi-task, prioritize and meet deadlines while producing quality work
• Demonstrated Customer and People Skills
• Must be able to work in a team environment

• Medical, Dental, and Vision Health Care Plans
• Retirement Savings Plan – Traditional 401(k) or Roth 401(k)
• Tuition Reimbursement Program
• Company Holidays, Paid Vacation, and Vacation Purchase
• Company Wellness Programs (Physical, Social, Emotional, Spiritual, Financial)
• Personal and Professional Learning/Development Opportunities
• Plus more!

• About Us

Altec