Guest Service Agent
- Atlanta, GA
- Permanent
- Full-time
- Be fully acquainted with the different points of interest.
- Assist in arranging for restaurant Reservations and transportation as required by our guests.
- Ensure that the public areas (lobby) is maintained, clean and tidy by partnering with Housekeeping Department.
- Accept other special duties as required by management.
- Interact with other departments to ensure that guests needs are satisfied.
- Follow-up with guests once hotel departments to see that problems are resolved.
- Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
- To proactively work to seek out ways in which to improve the hotel experience for our guests.
- Handling of special requests i.e. flowers, packages, rental cars, luggage assistance, etc.
- All other duties as requested by management
- Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively.
- Excellent customer service skills
- Must have strong communication, presentation, training and organizational skills
- Maintain a professional business appearance, attitude and performance
- Must be able to work a flexible schedule including, AM & PM shift, weekends and holidays
- Candidates must be able to speak fluent English