Gift Shop Representative - Carilion New River Valley Medical Center

• Practices good salesmanship to up sell products while modeling SERVE-U behavior.
• Provides assistance with daily operations including staffing shop in the absence of volunteers.
• Assists with training new staff and volunteers. Instructs volunteers on sales and customers service skills. Maintains communication notebook as information tool for volunteers and staff.
• Coordinates with Gift Shop Lead for data entry on Point of Sale system (POS) including assisting with data organization, item entry, and merchandise receiving.
• Coordinates with staff members to develop and oversee timely store displays, as well as product marketing and timely (e.g. within 48 hours of receipt) merchandise delivery to the sales floor. Assists with aisle maintenance: check-in and marking merchandise as needed, sorting cards and magazines, stocking shelves, routine dusting, transporting, lifting & unpacking boxes, and inventory. Assists volunteers with shop operations during work hours.
• Verifies cash drawer amount received at start of shift; reconciles drawer money at end of shift, accurately records credit card transactions, and reports and post-voids transactions. Performs payroll deduct transactions. Cashed-out at end of shift to ensure register drawer balances with tape amount. Provides quick, accurate and complete transactions. Counts and balances daily sales receipt. Processes credit card transactions. Responsible for cash in own register. Accept monies and returns correct change.
• Other duties as assigned (merchandise stocking to ensure par levels, floor assistance in merchandising, flower ordering, etc.)

Carilion Clinic