Job Description SummaryThe Assistant General Manager (AGM) will work closely with the General Manager (GM) to deliver results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on driving revenue, controlling costs, providing guest and associate satisfaction, and delivering product and service quality. The AGM in conjunction with the GM will work directly with Sonesta’s marketing, revenue management, and sales team and the shared accounting, facilities, human resources, information technology and procurement services that support the hotels.Job DescriptionDUTIES AND RESPONSIBILITIES:· Deliver on the promise of Sonesta Service in all interactions with guests and clients. Managed according to the Sonesta G.U.E.S.T. standards and instilled a passion for customer service in all hotel associates. Create processes and procedures to ensure the hotel is properly supplied with all guest amenities, all food and beverage outlets meet guest expectations, and the hotel is adequately maintained and clean.· Assists with the direct sales activities of the hotel in partnership with the hotel’s Director of Sales (DOS), Regional Sales Director (RSD), and Global Sales Office (GSO) to uncover the appropriate demand located in the hotel’s trade area. Partners with the above sales support team to create and execute the hotel’s sales and marketing plan to secure the hotel's fair market share of business.· Manage the overall seasonal demand strategy with the hotel’s Regional Revenue Manager (RRM) regarding room type and length of stay pricing. Work with the hotel’s property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions.· Regularly sell hotel rooms through direct client contact.· Establish and implement appropriate service recovery guidelines to ensure complete guest satisfaction. Respond to guest complaints or concerns promptly and professionally.· Manage the Sonesta ES Suites brand positioning by properly using all marketing programs. This would include but is not limited to, the creation of everyday surprises, the implementation and management of the company’s guest recognition program (Travel Pass), and the proper use of all logo and graphics standards.· Manage the front office, housekeeping, and food and beverage operation of the hotel.· Manage the physical plant's appearance, condition, and preventive maintenance by collaborating with the Maintenance Manager.· Attend Evening Social and Breakfast events as a representative of the hotel's management team and prospect for additional sales leads.· Assist the GM with developing, implementing, and monitoring capital and operational budgets for the hotel, which support the company's overall objectives. Work with the Finance Department on the identification of variances and communication with ownership regarding the hotel’s financial condition.· In partnership with the hotel’s assigned General Ledger Accountant and by company rules and policies, ensure the proper process is in place to manage and report the inflow of money in and out of the hotel.· In partnership with the Manager, National Engineering and Facilities Operations, and by company rules and policies, ensure the proper process is in place to manage and report on the condition of the physical building(s), grounds, and parking surfaces. This includes creating and managing the hotel’s annual capital and operations expense budget to improve and maintain the facility for guests and ownership.· In partnership with the hotel’s assigned Human Resources representatives and by company rules and policies, ensure the proper process is in place to manage and report on the hotel's human resources and benefits programs. This includes recruiting, onboarding, training, ongoing performance management, and off-boarding of all hotel associates.· In partnership with the assigned Information Technology representatives and accordance with company rules and policies, ensure the proper process is in place to manage and report on the appropriate use, maintenance, and location of all information technology hardware and software provided to the hotel. This includes appropriately using all systems to service all guests and provide a return on investment to owners.· In partnership with the assigned Procurement representatives and in accordance with company rules and policies, ensure the proper process is in place to manage and report on purchasing all supplies needed to manage the hotel. This includes the appropriate use of platforms and programs to leverage purchasing power and the analysis of hotel spending to identify efficiencies.· Enforce hotel standards, policies, and procedures are in place within the hotel departments.· Act as “Manager on duty” as required.· Ensure compliance with federal, state, and local laws regarding health, safety, and alcohol services.· Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:· Bachelor’s degree in Hotel Administration, Business Administration, or related field preferred.· Three years as a Front Office Manager, Operations Manager, Assistant General Manager, and/or Director of Sales in extended stay hotels preferred.· Ability to speak, read, and write fluent English; other languages beneficial.· Professional verbal and written communication skills.· Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.· Problem-solving, reasoning, motivating, organizational, and training abilities.· Ability to prioritize and organize work assignments.· Experience with Microsoft Office and Opera systems preferred.· Ability to travel, including some overnight travel, is required.· Valid driver’s license required.· Frequently standing up, bending, climbing, kneeling, and moving about the facility.· Will be exposed to commercial cleaning chemicals· Carrying, lifting, or pulling items weighing up to 50 pounds.· Frequently handling objects and equipment.· Will be required to work mornings, evenings, weekends, and holidays.Additional Job Information/AnticipatedPay RangeBenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
