Dental Lab Technical Advisor II

National Dentex

  • Louisville, KY
  • Permanent
  • Full-time
  • 29 days ago
Description :Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this Technical Advisor II opportunity at NDX Affinity in Louisville, KY.The regular hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, and subject to change from time to time.This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!Primary Responsibilities and Essential Functions of the Position:
  • Troubleshoot basic technical issues, including making calls to doctors on time, shade, poor impressions and missing items or information.
  • Facilitate assigned technical area (Fixed/Removable/Implants) technical calls
  • Utilize interactions with doctors and staff as selling opportunity while creating a positive image of the lab.
  • Follow all procedures effectively
  • Follow up on all customer complaints to ensure the issues identified are resolved to the customer’s satisfaction.
  • Generate relationships with staff members in customer offices, including participation in local, regional and state dental staff organizations.
  • All other duties as assigned.
Skills and Abilities Required:
  • Must have computer skills including typing and familiarity with Microsoft Office products.
  • Verbally communicate via telephone-maintaining a positive demeanor
  • Verbally communicate with all levels of staff-maintaining a positive demeanor
  • Takes initiative
  • Excellent listening skills
  • Attention to detail
Minimum Education and Experience Required:
  • Preferred: High school diploma or GED equivalent
  • Preferred: Production experience
  • Preferred: Customer Service experience
  • Knowledge of, and experience in, clinical dentistry.
  • Thorough knowledge of implant systems and general implant knowledge.
  • 2-3 years’ experience in Dental Lab.
Hazardous Materials or Equipment Used:
  • N/A
Physical Requirements:
  • Perform tasks at multiple workstations-standing and sitting for extended periods of time.
Behaviors : Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellEducation : High School or Equivalent

National Dentex