Operations Manager
ABM
- Dublin, VA
- $70,000-95,000 per year
- Contract
- Full-time
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM's benefits, visit .Position Summary:
The Operations Manager role position is accountable for cultivating and maintaining optimal client relationships through Integrated Facility Solutions (IFS) management for a designated site in a cost-effective manner. Also responsible to positively impact for all ABM contracted service lines. Individual is responsible for delivering a high level of customer service through the timely completion of work orders assigned to ABM service groups. The oversight for this role entails but is not limited to planning and scheduling, site safety audits, quality inspections/ audits, sub-contractor management to SOW, personnel hiring and terminations, client KPI's, contracted SOW alignment, operational optimization, cost controls and reports. The Operations Manager is responsible for janitorial and maintenance facility services in Dublin, VA. Also responsible for weekly visits to partner site in Salem, VA.Job Duties and Responsibilities:1. Ensures optimal customer relations by maintaining constant communications with site stakeholder. Provides high quality operations service to assure proper performance of staff and sub-contractors2. Acts as primary liaison for all site-specific client stakeholders, actively ensuring that service is prompt, responsive, and effective and that inter-departmental concerns are addressed and resolved efficiently3. Provides regular monthly KPI's and analysis to client and ABM management team. Presents ad-hoc status reports as necessary to keep meet client's needs to help reduce risk and ensure smooth operations4. Provides appropriate data and supporting narrative for Client Business review (CBR) meetings with client encompassing all ABM services and sub-contracted work5. Prepares, recommends and administers with assistance from Regional Manager, monthly Operational meeting data and KPI's - Reports exceptions and adjusts as necessary with approved solutions6. Complies with client and ABM corporate policies (personnel, accounting, technical service, safety and health, ethical conduct, etc.) communicates to subordinates and ensures subordinate compliance.7. Ensures that federal, state and local regulatory requirements are met including DER, OSHA, EEO, ADA, etc.8. Schedules and coordinates all work priorities for ABM staff and sub-contractors9. Recommends what work should be performed in-house and what work should be subcontracted; consults with leadership and/or external technical resources when making decisions on major changes in service offerings10. Ensures that reactive and preventive maintenance activities are appropriately balanced; monitors current and deferred backlogs; adjusts priorities and/or resources as needed and ensures that deferred services is adequately documented11. Reviews completed work regularly and ensure that quality standards are met or exceeded to the satisfaction of the client12. Helps to negotiate major service contracts (e.g. snow removal, window washing, fire alarm system, elevators, etc.); reviews and approves smaller service contracts delegated to subordinates; consults with ABM corporate/regional technical staff as appropriate13. Escort and guide subcontractors around client site as required to complete tasks per SOW14. Monitors service contracts to ensure compliance; addresses and resolves any contract disputes with aid of leadership15. Manages ABM purchasing program; approves major purchases; audits purchasing delegated to subordinates16. Reviews and approves invoices on a regular basis and processes to accounting for inclusion on monthly invoice17. Ensures that staff receives adequate technical, administrative and other training; participates in training individually18. Monitors staff overtime and absenteeism against ABM standards and implements corrective measures as necessary when either exceeds acceptable standards.19. Manages staff in accordance with ABM employee relations philosophy and policies; hires, terminates, recommends salary changes, conducts performance appraisals, counsels and disciplines as necessary; communicates and administers ABM personnel policies*Job duties may be modified at any timeEssential Job Functions/Qualifications:1. Degree in Business Administration or similar field experience - preferred but not mandatory.2. 3-5 years' experience in facilities and or janitorial management, preferably exposure to Integrated Facilities Services (IFS)3. A collaborative leadership style that emphasizes openness and fairness4. Desire and ability to advance the company's mission in delivering best-in-class services that deliver measurable results to our client5. Must possess a high sense of urgency tempered with strong attention to detail6. Desire and ability to provide savings at all levels, maximizing our client's investment7. The ability to represent all ABM service lines and work effectively with its many stakeholders, including the client's management team, municipal leadership and other governmental bodies8. A commitment to continually improve the performance of ABM Onsite services9. Demonstrated commitment to equal employment opportunity, affirmative action, and non-discriminatory practices10. Strong computer skills requiredWork Environment:1. General office environment2. Shop environment3. Possibility of exposure to Boiler Operations environments4. Some exterior/outside environmentOrganizational Relationships:1. Reports to the Regional Account Manager, but interacts with client directly on a daily basis2. Supervises 30-50 Direct Reports and has oversight to ensure compliance3. Oversees partner site location is Salem, VAThe company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.