Front Office Receptionist

• Maintain forms room and mail room supplies
• Manage Go-Card database and complete monthly inventory
• Order supplies and track CSC budget
• Code invoices and submit for processing
• Order and manage supplies for convenience stores
• Administer returned checks and restitution process
• Log Hepatitis A vaccines and send monthly report
• Manage uniform supply and perform inventory
• Maintain fax/copier machines, order toner
• Print company name tags, create donation baskets
• Manage weekly store supply shipping and online shipping systems
• Monitor printer reads and replace cartridges
• Maintain attendance and safety protocols

• Handle customer complaints and follow-up
• Keep supervisor informed of tasks and issues
• Sort and distribute incoming mail
• Use professional phone skills for communication
• Prepare outgoing mail, manage meeting room schedules
• Write business letters as needed

• Answer and direct incoming calls
• Assist with amusement park tickets, visitor check-ins
• Process forms and distribute company reports
• Manage cash cards, uniforms, and nametags for employees
• Process coupons and referral vouchers
• Distribute Anniversary Cards, assist with administrative projects
• Handle customer complaints professionally

• Contribute to team performance and personal skill development
• Share expertise with colleagues
• Participate in training for professional growth and safety

• Provide company information to callers
• Maintain knowledge of office equipment and administration procedures
• Stay proficient in necessary software and complete projects efficiently
• Follow safety policies and report incidents as needed

• Required: High school diploma or equivalent
• Preferred: Specialized training in administration or office procedures

• Strongly preferred: 1-3 years in an administrative role
• Proficiency in Microsoft Office Suite
• Customer service experience in a professional setting
• Basic experience with apps and social media platforms

• Required: Ability to read, write, speak, and understand English for effective communication with managers, clients, customers, and the public.

• Ability to perform basic, repetitive tasks following established procedures
• Ability to communicate professionally via telephone
• Attention to detail and ability to follow procedures closely
• Maintain a friendly, helpful demeanor with customers
• Strong organizational skills

• Required: Computer, Microsoft Office, Apple products, smartphones, multi-line phone system, copier, printer, fax, Publisher, PowerPoint, postage machine, laminator, and other office equipment

• None required

Wallis Companies