Medical Billing Specialist
Zion HealthShare
- Saint George, UT
- $17.00-18.00 per hour
- Permanent
- Full-time
- Manage the Medical Need Submissions received from members which include creating the record within the system, obtaining additional information for determination, process provider & member payments, create medical bills for payout, and communicate status with member.
- Maintain HIPAA compliance and company compliance policies.
- Works with members and providers to ensure fair pricing is applied when self-pay discounts are not offered.
- Make payments over the phone for eligible services.
- Communicate in a timely and efficient manner with members and providers regarding questions, concerns, and updates regarding their Medical Need Submissions.
- Takes inbound and outbound phones from members and providers.
- Responds to inbound emails.
- 1-2 years' previous customer service experience.
- Microsoft Office Suite proficiency.
- Proficient in organization of digital files.
- Ability to navigate Windows 10 efficiently.
- Professional level of verbal and written communication.
- Strong Interpersonal Communication skills.
- Attention to Detail.
- Time Management.
- Ability to work effectively within a team.
- Sincere desire to help other people.
- High school diploma
- Sit for up to 8 hours a day and look at dual computer screens.
- Type on a keyboard at a minimum of 45 WPM.
- Experience working with and interpreting medical bills, statements, receipts and medical records.
- Familiarity with HIPAA.
- Experience or familiarity in working from a CRM (Customer Relationship Management) system.
- Medical, dental, and vision insurance
- 401(k) plan with company match
- Paid time off (PTO)
- Short-term disability insurance
- Life Insurance
- Paid holidays