Kelley Create is the premier provider of office technology products, IT services, and mailing services, with locations in Washington, Oregon, Montana, Idaho, and Alaska. We offer our customers the personal and exemplary service of a local company and the resources and technological innovation of a large nationwide organization.We are looking for an experienced Support Specialist to join our innovative team. As an Onsite Print Support Specialist; you will be responsible for the customer’s network of business document output devices -printers and copiers at customer locations- focusing on maximizing uptime, utilization, and user satisfaction. You will manage inventory and device service and assist site team members in developing, implementing, and managing ongoing site operations. You will be representing Kelley Create in a professional and positive light in a pristine office/research/hospital environment near UW.Job Duties and Responsibilities
Monitors all facets of the program to ensure that performance standards are maintained and client requirements (contracted service levels) are consistently met
Engages Kelley Create management and resources to anticipate and prevent problems, as well as to remedy problems as they occur
Acts as a supporting interface to both internal and external clients in resolving performance issues
Monitors paper and toner supply procurement levels and distribution program, as well as an onsite inventory of key parts and supply items
Monitors Call/Support Center activity to ensure service response requirements are met, and that parts arrive in support of dispatched service technicians at the appropriate place and time
Helps coordinate machine moves, machine removals, and new machine installations
Manages the collection of periodic meter readings, including review and validation
Acts as an advocate for the customer in all matters concerning the network reporting and other support as required
Conducts periodic client satisfaction surveys
Together with the Sales team, provides a semi-annual executive overview of emerging business printing technology and industry trends Supports the Service Team
May travel between customer locations within the greater Seattle Area
Performs other duties as assigned
Qualifications
Prior experience managing large-scale network implementations a plus
Requires basic Printer, Multi-Function Printer and Multi-Function Device knowledge
A track record of success in customer service
Ability to pass drug and background checks
Education/Training: A High School diploma or GED and some work experienceCertificates and Licenses: None required.Language Skills:Read and interpret documents; write routine reports and correspondence. Effectively present information to customers and other employees in one-on-one and small-group situations.Math Skills:Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent; and draw and interpret bar graphs.Reasoning Ability:Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; to deal with problems involving several concrete variables in standardized situations. Identifies problems, gathers information, and offers solutions.Physical Demands and Work Environment: The physical demands and work environment described below represent the activities and surroundings of the positions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The work is typically performed in a hospital with a moderate noise level.
Must be comfortable working in small spaces.
While performing the duties of this job, the employee is regularly required to sit, stand, and kneel for long periods.
To perform the job, the employee must regularly talk and hear on the telephone and in person with individuals and groups.
The employee must be able to reach with hands and arms to type frequently throughout the day. The employee must be able to grip, turn, and twist with hands and wrists while operating tools.
Vision is required as the incumbent must read and respond to documents in hard copy and electronic form.
The incumbent may regularly be required to lift and carry up to fifty pounds of equipment and supplies.
COMPETITIVE BENEFITS PACKAGE INCLUDES
Medical Insurance
Dental/Vision Insurance
Life Insurance
Flexible Spending
Supplemental insurance
401K with company match
Paid Vacation
Paid Holidays
Ongoing training opportunities
Equal Opportunity EmployerKelley Create is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status. In addition to federal law requirements, Kelley Create complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
