Patient Outreach Svcs Spec Float

• Perform Patient Registrations

• Check all lab orders (Epic/ Manual) for accuracy (patient identification, testing and insurance) in accordance to national patient safety goal.
• Accurately registers patient in Epic. Check all lab orders (electronic or manual) verifying the correct lab is chosen dependent upon patient's insurance
• Verify all expected date
• Verify accurate test information is captured in multiple registration systems (WellStar Epic System or the Quest and Lab Corp systems).
• Verify that insurance is current, correct and verified in the registration system
• Scan all patient information in the Epic system (ID, insurance card, manual lab orders)
• Order test(s) in computer system and follows special procedures for test reporting requirements. Collaborates with physician, and office staff to verify accuracy
• Verify test reports/results are sent to appropriate personnel. (Physician and/or appropriate office)
• Verify activity is recorded and performs monthly audit reports of all registrations for non-WellStar labs
• Verify all STATs are sent to laboratory within time guidelines. (Schedule all STAT pick-ups)
• Print ABN (if required), present to patient provide verbal explanation and obtain signature
• Collect payments for SP3 (Time of Service patients) for all approved lab test. (credit card, check, money order) * Customer Service Support

• Assisting Physician's/Office staff with ordering labs in Epic correctly. (Future/Standing/Clinic Collect orders)
• Notifying physicians, or designee, immediately of critical lab results as requested
• If necessary, reprint any laboratory reports
• Assisting physician with any research and issue resolution
• Assisting physician office staff and patients in resolving all laboratory billing issues
• Making all follow-up phone calls to patients if re-collection of specimens is necessary
• Assists physicians and office staff in determining appropriate selection of diagnostic lab tests or test panels
• Serves as liaison between the office manager and supervisors on location concerns/issues
• Assists with patient questions and concerns. Escalates any issues appropriately that may arise outside of the Leads scope
• Fax lab results to Physicians as requested
• Maintain organized records and documents on site for three (3) months * Regulatory Agency's Quality Assurance Requirements

• Perform all daily QA checks on equipment
• Perform quarterly safety inspections and prepare report of findings for tracking
• Perform quarterly Chemical Inventory inspections and prepare report of findings to safety officer
• Complete monthly workload tallies
• Complete all annual personnel requirements (lab procedure review, mandatory continual education review, net learning CEUs, & employee physical examination)
• Must remain current on information regarding all CLIA and CAP requirements, in accordance to national patient safety goals
• Attendance at all mandatory staff meetings * Phlebotomy / Specimen Collection/Specimen Processing

• Properly identify the patient by following the WellStar Patient Care Safety policies
• Properly perform venipunctures procedures on patients of all ages
• Follow Laboratory policies regarding “hard stick” situations
• Properly process all specimens according to established specimen requirements
• Package all specimens according to DOT guideline and prepare for courier pick-up by WellStar, Quest, Lab Corp, & Fed Ex couriers
• Collection and proper processing of all testing kits (Progenity, AVISE, Vectra, Natera)
• Responsible for current knowledge of test, tube and specimen requirements for WellStar, Quest and Lab Corp laboratories
• Responsible for current knowledge on collection and processing requirements of specialty testing such as GTT, Breath test and Bariatric testing for WellStar, Quest and LabCorp
• Use proper hand hygiene in accordance to patient safety goals * Floater Responsibilities (specific):

• Must be current on all Lab Outreach location workflows in the IOP, Patient Service Center and processing department
• Must be available between the hours of 6am-7pm
• Must keep information in their floater manual current and have the manual on-site for reference as needed
• Floater may cover more than 1 location daily. Providing lunch coverage as needed
• Readjust schedules daily to support the needs of the department
• Floaters required to sign floater agreement
• All other duties as assigned within the scope of the position

• Performs other duties as assigned
• Complies with all WellStar Health System policies, standards of work, and code of conduct.

• High school diploma Required or
• GED Required
• Required Minimum Experience
• Minimum 1 year of previous computer registration skills and/or completed WellStar Lab Outreach externship Preferred and
• Minimum 1 year of Customer Service experience and/or completed WellStar Lab Outreach externship. Required and
• Minimum 1 year of previous phlebotomy and specimen processing experience and/or completed WellStar Lab Outreach externship Preferred
• Required Minimum Skills
• Requires excellent Customer Service skills
• Excellent written and verbal communication skills
• Requires efficient and accurate computer skills must be able to work and maintain professional demeanor under stressful conditions
• requires efficient multi-tasking and organizational skills
• must be able to gracefully maintain composure in difficult situations
• Additionally, must have reliable transportation, a valid Georgia driver's license and scheduling flexibility.
• Required Minimum License(s) and Certification(s)
• Basic Life Support 2.00 Required 2.00
• BLS - Instructor Required
• BLS - Provisional Required
• Additional Licenses and Certifications

Wellstar Health System