Job Description:Location: This remote position will be located in the greater Boston, MA area (another nearby location may be considered based on the right candidate).Primary Duties & Responsibilities
Fulfill a critical role in the delivery of “best in class” service for Coherent products and customers
Perform on-site installation, training, preventative maintenance, repairs, and upgrades of complex laser sources and optical systems
Troubleshoot and diagnose product issues directly with customers, technical support teams, and business unit engineers
Provide remote service and visual support as required to ensure optimal product performance
Advise management on customer satisfaction, product quality/reliability, and continuous product improvement
Support sales related activities and process applications as needed
Manage a local and/or an on-site inventory of service spare parts
Approximately 80% travel required including some overnight stays
Education & Experience
Associate's degree, technical certificate/degree, or technical equivalent
8 years laser or photonics field experience
Skills
Problem solving skills related to electronic/electrical, mechanical, and/or photonics products
Technical reading, writing, and schematics comprehension experience
Exceptional customer service skills
Command of the verbal and written English language
Computer literate education and experience w/ Microsoft products, Oracle, Salesforce
A highly functional individual both independently and within a team environment
Working Conditions
Valid driver's license and passport
Able to travel domestically and internationally (primarily to Canada) up to 80%.
Ability to work on a ladder safely and effectively
Safety RequirementsAll employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards.Quality and Environmental ResponsibilitiesDepending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.Culture CommitmentEnsure adherence to company's values (ICARE) in all aspects of your position at Coherent Corp.:Integrity - Create an Environment of TrustCollaboration - Innovate Through the Sharing of IdeasAccountability - Own the Process and the OutcomeRespect - Recognize the Value in EveryoneEnthusiasm - Find a Sense of Purpose in WorkCoherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.If you need assistance or an accommodation due to a disability, you may contact us at .About Us: Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening.
