Analyst, Benefits

• Perform day-to-day administrative processes for various employee benefit programs in alignment with plan documents, process and procedure documentation, and compliance with applicable legal and regulatory requirements
• Provide exceptional customer service to employees from a diverse organization who are seeking additional information relevant to HR programs, policies, processes or services
• Investigate and resolve highly complex and/or challenging health and welfare benefit situations
• Partner with others in the HR Solution Center (HRSC), Benefits Center of Excellence, Payroll, HR Business Partners and Third Party Vendors to effectively solution complex benefit matters
• Maintain a broad and up to date knowledge of US and Canadian legislations pertaining to Benefits to make administrative and procedural decisions and exercise judgment on sensitive issues in alignment with corporate policy/regulations
• Identify and recommend innovative approaches/efficiencies and improvements of systems and procedures in order to simplify and enhance processes, procedures, and technologies
• Provide guidance and support to the business and HR generalist partners relating to programs, policies, processes, or regulatory requirements
• Perform ongoing development and review of audits for input to maintain data integrity by preventing errors in HR information and providing reporting to monitor tasks
• Maintain up to date process and training documentation in support of team development
• Ensure any new programs/benefits and processes are captured and administered correctly
• Achieve mastery of HRSC knowledge by engaging in cross training activities to upskill your ongoing personal knowledge and experience within the HRSC group for both US and CAN
• Provide ongoing support and guidance to the HRSC Employee Support Team to assist with their upskilling in Benefits information to enable them to respond to customer inquiries as the first point of contact
• Draft and update process and procedural documentation
• Contribute to continuous improvement initiatives to ensure services are effectively delivered
• Safeguard employee privacy where appropriate, including confidentiality and protection of sensitive information
• Ensure accurate and up to date information is maintained in the HR system
• Process changes relating to deductions, based on information provided by the business or the Leaves team, and prioritize tasks to ensure the appropriate bi-weekly pay cycles are met
• Overtime and weekend work may be required during peak activity periods and/or to meet payroll deadlines
• Perform ad-hoc support as requested by Manager, including items such as testing, compliance audits and project work

• Bachelor's degree in business or HR preferred, or equivalent experience and certification with
• 5+ years in employee benefits administration
• Experience with US and Canada HR data, business rules and legislative requirements
• Technology skills including Office, Excel, Word, and PowerPoint at intermediate level required; SAP, Success Factors, and ServiceNow experience preferred
• Strong analytical, critical thinking, sound judgement and problem-solving skills with keen attention to detail and data integrity
• CEBS certification, preferred but not required
• Superior customer service skills, with effective communication skills, both verbal and written
• Excellent time management skills and ability to prioritize and multitask as well as adapt to changing priorities
• Comprehensive knowledge of and experience with U.S. and Canadian health & welfare, retirement, voluntary benefits and leaves programs, practices, policies, and regulatory requirements, including federal, state and provincial laws
• Solution-oriented with demonstrated ability to collaborate and build strong relationships with key stakeholders, peers, and team members
• Ability to work independently, think and plan ahead, and bring issues to the attention of the Benefits Administration Manager
• Ability to work as part of a fast-paced team within an open plan corporate office environment
• Bilingual Spanish preferrable

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