Concierge Supervisor

Presbyterian Homes

  • Arlington Heights, IL
  • Permanent
  • Full-time
  • 1 day ago
Description :Concierge SupervisorWhy Choose us?!Benefits:Why Choose Us?
  • Comprehensive Health Insurance: Medical, Dental & Vision Plans
  • Paid Time Off (PTO): With rollover and sellback options
  • Retirement Savings: 403(b) with employer match
  • Disability Coverage: Long-term and short-term plans
  • Employee Assistance Program (EAP): Confidential support services
  • Continuing Education Support: Tuition reimbursement and scholarship programs
  • Life Insurance: Multiple coverage options to protect loved ones
  • Commuter Benefits: public transportation and mileage reimbursement
  • Pet Insurance: Coverage for pet’s health and wellbeing
  • Chaplain Counseling: Onsite 24/7 availability for spiritual and emotional support
Wellness:
  • Wellhub: Gym benefit for fitness and health
  • Onsite Fitness Centers: Convenient access to gym facilities
  • Employee Engagement: Organize events to build community
  • Financial Counseling: Professional advice for financial wellbeing
  • Mentorship Program: Guidance and career development
Essential Functions:
  • Oversee and manage operations at three community concierge desks
  • Hire, train, and supervise concierge staff
  • Create, manage, and distribute staff schedules
  • Maintain and update the concierge handbook
  • Lead monthly staff meetings and promote team efficiency
  • Deliver exceptional communication and customer service
  • Greet and assist residents, families, vendors, and visitors
  • Answer and route telephone calls professionally
  • Utilize community software to perform desk duties
  • Conduct staff training and development sessions
  • Prepare flyers and upload content to the virtual community site
  • Coordinate resource materials, mail, and resident support
  • Assist residents in accessing resources, activities, and information
  • Dispense packaged medications from pharmacies to residents
  • Perform other duties as assigned
Skills/Qualifications:
  • High School Diploma or GED. College credits are an asset.
  • Receptionist, customer service, prior work with older adults.
  • Excellent phone etiquette.
  • Excellent communication skills.
  • Ability to read and write English.
  • Computer literacy competency.
About Us: At Presbyterian Living, we are a distinguished non-profit senior living care organization with a legacy dating back to 1904. We proudly offer a full continuum of care across four luxury retirement communities, including independent and assisted living, skilled nursing, and memory care. Our commitment to excellence in senior living has earned us national recognition and accreditation. We foster a supportive and rewarding workplace environment, as evidenced by our consistently high ratings in engagement surveys.Presbyterian Living is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Behaviors : Dedicated: Devoted to a task or purpose with loyalty or integrity
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellMotivation : Self-Starter: Inspired to perform without outside help
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Presbyterian Homes