Claims Advocate

Marsh McLennan

  • Scottsdale, AZ
  • Permanent
  • Full-time
  • 18 days ago
Company: Marsh McLennan AgencyDescription:The Claims Advocate position is responsible for serving as the liaison between client and insurer regarding all claim matters. Claims Advocates take a proactive approach to advocate on behalf of clients for the best possible claim outcome and employ best efforts to ensure that the clients’ interests are protected by policies of insurance placed by Marsh McLennan Agency.Principal Duties and ResponsibilitiesManage all aspects of a claim including: evaluate applicable coverage; enter claim into agency management system; prepare loss notice and report claim to carrier (if applicable); follow up on a regular basis to make sure claim is progressing; keep insured and producer updated on status; update agency management system with updated informationCoordinate between client and insurer to discuss all aspects of coverage and assist with resolution of coverage issues which may involve on-site visitsTake proactive role in client advocacy in all aspects of claimsAssist with needs assessments as to establish reporting procedures and service commitmentsProvide technical expertise in response to client inquiries concerning claim mattersProvide client with claim status reports; review and maintain claim files as needed or required by service commitmentsSchedule and participate in formal claim reviews, stewardships, client presentations as needed or required by service commitmentsNotify underwriting of accounts with adverse claim history that may need attention during renewal processIdentify trends in claims and notify management and loss control to help facilitate a resolutionInterface with other departments to ensure effective communication and operation; provide technical support to other departments; maintain high standards of client serviceMaintain current knowledge of insurance contracts, industry trends, attend seminars, workshops, training programs, as necessary and appropriateAssist in renewal process by obtaining loss runs as neededConduct all business in accordance with established policies and proceduresOther duties as assignedKnowledge, Skills and Abilities
Required:High School Diploma3 + years commercial claims experience in the area of Property, General Liability, Premises Liability, Auto, D&O, and EPLI.Active Arizona Property/Casualty or Adjuster License (or ability to obtain within 3 months)Working knowledge in areas of investigation, reserving and coverage analysisAbility to negotiate with the adjusters to positively impact the outcome of a claimAbility to effectively communicate, both written and verbally, to internal and external partiesExcellent time management, organizational and multi-tasking skills with high attention to detailAbility to build and maintain effective relationships with clients, carriers and peersAbility to work independently and in cross-functional teamsProficiency in Microsoft Office Products (Outlook, Word, Excel, Power Point)#MMAWest

Marsh McLennan