Description :This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the company’s standards of quality and professionalism.BenefitsFull Time Associates qualify for benefits (Medical, Dental, Vision, PTO, 401K)Job DutiesAnticipates and responds to guests in a friendly and positive mannerResponsible for providing the highest level of serviceProcess check-ins and check-outs, verify billing, create reservations, and process special requestsAssists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and servicesWorks as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessaryUnderstands and follows the company guest service recovery programFollows proper selling techniques and ensures strategies are utilized to maximize room revenuesMonitors room availability, follows restrictions, and all booking policies and proceduresEducation:High school diploma or GED required
