Service Operations Associate

Mr. Appliance of Yukon and Wichita

  • Park City, KS
  • $14.00-19.00 per hour
  • Permanent
  • Full-time
  • 19 days ago
Benefits:
  • Opportunity for advancement
  • Training & development
  • 401(k)
  • Health insurance
Service Operations Associate– Mr. Appliance of YukonLocation: Park City, KSEmployment Type: Full-TimeCompensation: $14–$19/hour (based on experience)Required: 200-word essay on your approach to customer excellence & customer scheduling test (during interview)About the RoleMr. Appliance of WIchita is hiring a Service Operations Associate to join our fast-paced team. As the first point of contact for our customers, you’ll play a vital role in creating a positive experience while supporting our team and reducing the owner’s workload. If you are energetic, detail-oriented, and committed to excellent customer care, we’d love to meet you!Key Responsibilities
  • Professionally manage 30-50 incoming/outgoing customer calls per day
  • Accurately create and maintain work orders using our Smartware scheduling system
  • Return customer calls promptly and resolve complaints effectively
  • Provide administrative support and cross-train in other office functions
Qualifications
  • Minimum 2 years of customer-facing experience (phone or in-person)
  • Strong organizational and data entry skills with attention to detail
  • Proficiency in PC software; Microsoft Excel experience required
  • Excellent written and verbal communication, including professional email etiquette
  • Ability to learn quickly, especially Smartware (training provided)
  • Positive attitude with a team-oriented and self-motivated approach
What We Offer
  • On-site training and opportunities for advancement
  • Supportive, respectful, and fun team culture rooted in integrity and customer focus
  • Career growth within a franchise that’s part of a 350+ location international brand
Ready to Apply?Submit your 200-word essay on customer excellence and prepare for a Smartware test during your interview. Let’s build something great together at Mr. Appliance of Yukon!

Mr. Appliance of Yukon and Wichita