Solutions Architect
- Atlanta, GA
- Permanent
- Full-time
- Partner with customer's business and technical teams to understand requirements and craft implementation strategies.
- Take charge of deliverables during the customer implementation lifecycle, ensuring successful integration and platform functionality to support the success of the identified use cases.
- Collaborate with customers to refine technical and business processes, ensuring ServiceNow's WDF offering is optimally aligned with their data infrastructure.
- Assist in developing practical solutions, coding scripts, and performing data manipulation tasks as needed.
- Contribute to the creation of technical documentation and support materials for customer guidance.
- Excellent communication skills with the ability to describe technical concepts and platform capabilities clearly to people of varying technical depth, and the confidence to discuss project plans with enterprise executives
- Work closely with department leader to scope, write, and present SOWs as needed
- Travel within US approximately 25%
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- 5+ years of experience in a purely technical, or technical customer facing role, 3+ as a Solutions Architect, Solutions Consultant or Solutions Engineer
- A balance of technical depth and strong interpersonal skills, with a background in data governance, data catalogs, ontologies, business intelligence, engineering, or other technical fields
- Consultative problem-solving skills to create value for customers, with the ability to integrate technical knowledge into a consultative process
- Deep understanding of SaaS / cloud architecture and platform mechanics
- Proficiency in SQL with the ability to write and execute queries
- Experience with REST APIs and building integrated software
- Ability to prioritize multiple projects across a variety of customers at all times, understanding the degrees of criticality while ensuring all deadlines are met
- High degree of emotional intelligence to effectively work with diverse customers and teams
- Engage in the nuts and bolts of technical implementation, including coding, system integration, and customization leveraging our REST API.
- An appetite to try new things. You're curious and excited to improve your process, and always looking to learn. You ask questions and don't shy away from challenges.