Who we areIn a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands - Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron - we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.Hybrid | Aurora, ILAccount SpecialistThe Account Specialist qualifies new customer leads and facilitates appointments for high potential accounts for assigned field sales reps/key account managers; owns process to increase share of wallet within existing accounts primarily on remote means via the use of technology such as telephone, VS, and online meetings. Primary point of contact for assigned accounts.Responsibilities:Maintain strong relationships and rapport with existing customers within territoryIdentify, prioritize, and contact new account leadsCollaborate closely with assigned field sales rep or key account managerManage customer communications in coordination with field team strategy (e.g., following up on appointment action items, managing relationship with customers, developing leads at new accounts within portfolio)Build relationships with the customer throughout the sales processSchedule meetings for field sales reps in regionSolve Sonova customers' largest challenges with 'concierge-like' approachFollows up with existing customers to ensure high quality customer service is being metComply with all local, state and federal laws and requirementComply with internal policies and procedures for documenting customer interactions in CRM system on a daily basisOther duties as assignedMore about you:Prior experience in Inside Sales, Account Management, and/or Customer ServiceProven ability to solve problems on the fly, proactively and independentlyDetail orientatedStrong ability to manage a wide range of tasks in an efficient and organized mannerAbility to build and maintain strong relationships in a remote settingExcellent verbal and written communication skillsUnderstanding of sales process and collaborationStrong desire to provide superior customer serviceA minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at SonovaDon't meet all the criteria? If you're willing to go all in and learn we'd love to hear from you!We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contactWhat we offer:Medical, dental and vision coverage*Health Savings, Health Reimbursement, Flexible Spending/Dependent Care AccountsTeleHealth options401k plan with company match*Company paid life/ad&d insuranceAdditional supplemental life/ad&d coverage availableCompany paid Short/Long-Term Disability coverage (STD/LTD)STD LTD Buy-ups availableAccident/Hospital Indemnity coverageLegal/ID Theft AssistancePTO (or sick and vacation time), floating Diversity Day, & paid holidays*Paid parental bonding leaveEmployee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)Robust Internal Career Growth opportunitiesTuition reimbursementHearing aid discount for employees and familyInternal social recognition platformD&I focused: D&I council and employee resource groups*Plan rules/offerings dependent upon group Company/location.This role's pay range is between: $22 to $30 an hour. This role is also commission eligible/bonus eligible.How we work:At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.Sonova is an equal opportunity employerWe team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
