Mental Behavioral Health Guide
- Denver, CO
- $29.00-35.00 per hour
- Permanent
- Full-time
- Acts in the best interest of the member by being a health advocate and supporter in the member's healthcare journey
- Supports member with care planning by sourcing high quality care providers and educational materials relevant to the member's needs and preferences
- Educates members about their specific benefits, programs and services. Ensures members understand their benefit options and financial responsibility regarding deductibles, coinsurance, and out of pocket maximum
- Care coordination of needed physician visits, test, procedures, medication, and ancillary services
- Care coordination and appointment scheduling
- Assess for social determinants to health and resourcefully support members in resolving such barriers
- Lifestyle coaching and management
- Responsible for maintaining high quality and timely service delivery standards.
- Strictest compliance of HIPAA guidelines
- Holds an active LCSW license or a Master's Degree in Social Work
- Customer-first orientation; high degree of empathy
- Strong critical thinking and problem skills a must
- Demonstrated ability to work in a fast-paced, team based, dynamic environment
- Excellent verbal and written communication skills a must
- Computer literacy
- Knowledge of healthcare (preferred)
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to-and hear-each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.4) We cultivate grit
Changing healthcare doesn't happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members' care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members' success.Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.