Counter Sales & Service Associate

• Assist & Advise: Help customers make informed product selections by asking the right questions and actively listening to their needs. Troubleshoot and answer technical questions, offering alternative or substitute products when necessary.
• Build Relationships: Develop strong rapport with customers, recognizing and greeting regular customers by name. Your ability to connect with customers will help you and the company grow.
• Continuous Learning: Stay informed about new and existing products through ongoing training, studying industry materials, and learning from experienced staff.
• Team Collaboration: Work closely with fellow counter sales staff, warehouse teams, and other departments to ensure smooth order fulfillment and customer service.
• Order Processing: Accurately enter sales orders into the POS system, handle invoicing and cash payments, and process customer returns and warranties according to company policies.
• Follow-Up: on customer requests for information, quotes, and order updates. Proactively communicate any potential delays or issues.
• Inventory Management: Promote surplus, sale, and discounted inventory to customers, ensuring optimal inventory levels. Communicate any significant changes in product demand.
• Organizing & Record Keeping: Maintain organized records and complete all transactions and ensuring the store/showroom is organized and well stocked.
• Warehouse Support: Assist with receiving, shipping, and general warehouse duties as needed.

• At least 3 years of related experience: is required, but this experience can come from a variety of different work experiences or educational background.
• A High School Diploma or General Education Diploma (GED) is required.
• Previous counter sales and/or HVAC-R experience: at least 2 years is preferred, but not required. We will train new team-members who have the skill and will to succeed.
• Customer Service: You excel at understanding and meeting customer needs, ensuring every interaction is friendly, professional, and solutions oriented.
• Detail-Oriented: You have a keen eye for accuracy in order entry, documentation, and maintaining a clean and organized work environment.
• Proactive & Resourceful: You are quick to identify opportunities to enhance the customer experience, increase sales, and resolve issues.
• Team Player: You thrive in a collaborative environment, contributing to both individual and team success.
• Adaptable: You can handle multiple tasks efficiently and remain calm under pressure, adjusting to the changing needs of the business.
• Ability: to lift and carry up to 50 lbs. regularly (with occasional heavier lifts using equipment).

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

• Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Employer subsidized medical, dental, and vision plans.
• Employer paid life insurance and long-term disability
• Voluntary short-term disability, accident and critical illness insurance
• 24/7 Access to virtual care/telehealth options, and Parental Time Off
• Flexible spending accounts (FSA)
• $100 wellness reward for completing annual health check-up
• Employee Assistance Program (EAP) for you, and your family
• Coverage for chiropractic, acupuncture, and massage therapy services
• Tuition reimbursement, up to $5,250 per year
• Employee referral bonus program – earn up to $4,000 per year
• Employee service milestone recognition program
• Employee discounts on products & retail discounts
• Variety of incentive plans for employees
• Bi-weekly pay days on every other Friday
• Opportunity to apply for the John M Shank Memorial Scholarship Fund, available to both Johnstone employees and children of employees

Johnstone Supply