Appointments - BDC Service (Part-Time) - Koons Westminster Toyota

Larry H. Miller

  • Westminster, MD
  • Permanent
  • Part-time
  • 25 days ago
Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Service Agent, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Service Agent who will help us redefine the car-buying experience.Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.
  • Must be able and willing to receive a high amount of inbound calls
  • Partner with the service department to schedule vehicle service appointments
  • Greet customers and provide information on shuttle schedule if needed
  • Contact and communicate with customers to identify automotive service needs
  • Follow all dealership processes and procedures, high frequency of contact with customers
  • Thorough documentation of all contacts within the customer management system
  • Complete internet lead management service work plans on a daily basis
  • Answer all calls in a prompt, professional and courteous manner
  • Use scripts to collect all pertinent customer information and document in the system accordingly
  • Agents must adhere to Asbury phone scripts
  • Excellent customer service skills and motivation to be successful
  • High volume incoming and outgoing calls, ranging from 50+ calls per day
  • Advanced computer & phone skills
  • Minimum typing 35-40 words per minute at minimum
  • Experience using customer tracking systems to track calls and appointments preferred
  • Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
  • Appointment setting experience a plus
  • Able to multi-task in a fast paced environment
  • Various language proficiency is always a plus
  • Team player
  • Must be at least eighteen years of age
  • Must be able to pass pre-employment screens (background and drug test)
Company Benefits:Pay and Recognition:
  • Bi-Weekly pay
  • Paid holidays
  • Deferred Holiday Pay Match
  • Paid training
  • Stock Awards(select management and front-line team member’s eligible)
Learning, Tuition Assistance and Career Development:
  • Digital career path tool to assist with career development
  • Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities Additional advantages:
  • Student loan relief resources
  • Employee assistance program
  • Employee discounts on parts and service repairs
  • Scholarship awards
  • Opportunities to join our community service initiatives, which includes paid volunteer hours
  • Aggressive Employee referral program with bonus opportunities
INDKOONS

Larry H. Miller