Secretary III- Work Control

• Health Care Plan -Medical, Dental & Vision
• Paid Time Off -Vacation, Sick & Federal Holidays
• Employee Stock Ownership Plan (ESOP)

• Record information, such as name, address, article to be repaired, or service to be rendered

• Distinguish tickets in the query and assigns them to the correct department
• Prepare work orders and distributes to service crew, schedules service calls and dispatches service crew
• Relay messages and special instructions to mobile crews and other departments using email and telephone
• Schedule and dispatch all preventative and cyclic maintenance work orders
• Input technician’s time and notes managing the Smartsheet records
• Close out tickets by putting them in a completed status with detailed notes for documentation
• Call or write the customer to follow up and ensure satisfactory performance of service
• Troubleshoot any discrepancies or researches complex work orders when necessary
• Keep record of service calls and work orders by maintain proper filing of completed work orders
• Performs other related duties, as assigned

• Work efficiently under pressure in a high-energy setting
• Ability to succeed in a high-demand environment

• Knowledgeable in current office equipment
• Effective oral and written communication skills

• Effective technical, interpersonal, organizational and telephone etiquette skills
• Considerable knowledge of office practices, procedures, equipment, and standard clerical techniques
• Some knowledge of dispatching methods, techniques, and practices
• Some knowledge of building maintenance needs and service requirements
• Some knowledge of the practices, methods, materials, and equipment of the building trades
• Type; operate a personal computer, with emphasis on accuracy, mental alertness, and neatness
• Adaptable and flexible in work situations
• Establish priorities to ensure completion of tasks in a timely manner

• High School Diploma or GED
• Must have 2+ years in a related administrative position or formal vocational/technical training in office work
• Must be computer literate with knowledge of MSWord, Excel and other Microsoft Office programs
• Regular, dependable attendance
• Valid driver’s license compliant with REAL ID Act or are you willing and able to obtain one
• Pass a pre-employment drug screening and background check
• U.S. citizenship to Obtain and maintain access to military installations

• Carrying objects/boxes/print-outs short distances
• Extensive work with a personal computer
• May require lifting and moving as much as 25 pounds with assistance
• Use of hands, reaching with hands and arms, talking, and walking
• Prolonged periods of sitting, bending, squatting, standing, twisting, or stooping
• This is an indoor clerical position

• Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Generous benefits package consistent with Service Contract Act
• Insurance Allowance
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Employee Stock Ownership Plan (ESOP)
• Paid Time Off (Vacation, Sick & Federal Holidays)
• Short Term and Long Term Disability
• Term Life Insurance
• Referral program- Join our team then bring your friends

TechFlow, Inc.