IT Help Desk Technician

Archdiocese of St. Louis

  • Saint Louis, MO
  • $18.00-25.00 per hour
  • Permanent
  • Full-time
  • 2 months ago
Inspired by the teachings of Jesus Christ, the mission of Cardinal Ritter Senior Services is to be a recognized provider in giving person centered care through an integrated continuum of quality residential, healthcare, and supportive social services for senior adults throughout the Archdiocese of Saint Louis.Job SummaryJob Title: IT Help Desk Technician
Ministry: Cardinal Ritter Senior Services
Reports To: IT ManagerOUR MISSIONTo bring the healing, help, and hope of Jesus Christ to those in need with a compassionate, caring presence.POSITION SUMMARYAt Cardinal Ritter Senior Services, we are committed to providing outstanding service and maintaining the smooth operation of our technology systems. We're seeking a knowledgeable and service-driven IT Help Desk Technician to resolve issues related to phones, networking, hardware, software, and printers. The ideal candidate is both a skillful problem-solver and an exceptional communicator.OVERVIEW & RESPONSIBILITIES
  • Respond to support requests via ticketing system, email, phone, chat, or in person
  • Troubleshoot and resolve hardware/software issues
  • Deliver clear, step-by-step solutions to end-users
KNOWLEDGE & EXPERIENCE
  • Proficiency in troubleshooting IT systems, hardware, and software
  • Strong working knowledge of Microsoft tools: Teams, Defender, Purview, O365, SharePoint, Entra ID, etc.
  • Excellent verbal and written communication skills
  • Patient, personable, and customer-focused approach
SKILLS & QUALIFICATIONS
  • Associate degree in Information Technology
  • 2–3 years' experience with Active Directory and Microsoft 365 Admin Center
  • Microsoft Certifications a plus
  • Friendly, team-oriented mindset with a proactive attitude
COMPENSATION
  • Pay range: $18–$25 per hour, based on experience and qualifications
ADDITIONAL DETAILS
  • Support provided for five business units on main campus and seven remote St. Louis–area locations
  • Mileage reimbursement available for travel
  • Relaxed dress code (neat blue jeans and polo shirt)
  • No supervisory responsibilities
Cardinal Ritter Senior Services does not discriminate on the basis of handicapped status in the admission or access to, or treatment or employment in, its federally assisted programs and activities. Cardinal Ritter Senior Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or disability.Pre-Employment Screening
All candidates receiving an employment offer must submit a pre-employment screening. The screenings will include criminal background check and other background checks (as needed), Family Care Safety Registration, drug screen, an employment and education or licensure/certification verification, and Covid-19 and Influenza vaccination. Various positions will require physical examination, Tuberculosis screening and Hepatitis A. All offers are contingent upon successful completion of required screening.

Archdiocese of St. Louis