Technical Support Engineer - Automation
- Santa Clara, CA
- Permanent
- Full-time
Duration: 6+ months
Location: Santa Clara, CAWhat you will do in this role:
Technical Support Engineers are responsible for managing and resolving the most challenging issues for the ServiceNow platform.
This includes being the first point of escalation within the technical support department as well as providing regular communication updates to customers on the progress of their requests/cases.
The successful candidate will be able to quickly gain an understanding of the ServiceNow platform.
This is a customer-facing role and therefore it requires strong interpersonal and customer service skills in addition to strong technical skills.
Hiring Manager Notes:
From the JD, what are the top must have skill sets required in order to be successful in this role?
Experience writing and debugging JavaScript Code or similar language
Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)
Understanding of remote administration via SSH, SNMP, WMI, Powershell
Excellent troubleshooting skills
What will the interview process look like?
First round - 30 to 45 minute monitoring phone interview (behavioral and technical questions)
Final round - 1.5 hour panel interview with 2-3 engineers and hiring manager (technical questions)
Note: This position requires an onsite presence weekly on Wednesday and Thursday.What you need to be successful in this role:
Experience writing and debugging JavaScript Code
Working knowledge of object-oriented programming (Java and JavaScript) Understanding of SQL and database concepts
Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)
Understanding of remote administration via SSH, SNMP, WMI, Powershell
Understanding of Networking concepts including TCP/IP, HTTP, concepts of firewall, load balancer and ports
Familiarity with VMware, AWS, Azure,Event Management Systems.
Excellent troubleshooting skills