Guest Service Supervisor | Part-Time | UBS Arena
Spectra Experiences
- Elmont, NY
- $23.25 per hour
- Permanent
- Part-time
- Ability to communicate clearly.
- Ability to give concise directions to guests and team members.
- Ability to work in outdoor conditions.
- Apply critical thinking skills to problem-solve and make decisions in the absence of leadership.
- Assign and manage department equipment.
- Assist guests in finding their seats, restrooms, concessions, and other venue amenities.
- Assist guests with disabilities with reasonable requests for accommodations, including but not limited to wheelchair escort services.
- Assist with crowd control measures.
- Awareness and application of soft skills.
- Complete all necessary pre, during, and post documents, paperwork, and reports according to assignment.
- Complete incident reports for accidents and out-of-the-ordinary events while transporting.
- Complete wheelchair logs to document escorts.
- Control access and press buttons to the elevator to limit patrons touching elevator buttons.
- Coordinate team member post assignment.
- Coordinate with the dispatcher for assignments regarding wheelchair assistance, as well as additional assistance for guests in parking lots or shuttles.
- Effectively communicate safety and security measures throughout the arena.
- Enforce policies, procedures, and standards for team members and guests.
- Engage with team members and guests positively and effectively.
- Identify opportunities to create memorable experiences for team members and guests.
- Manage elevator capacity.
- Manage team member breaks.
- Manage team members pre-, during, and post-event.
- Manage team members and/or guests during emergency events.
- Proactively welcome guests and assist with questions and requests.
- Provide accurate facility information with excellent customer service to guests.
- Provide critical and positive feedback through coaching sessions to team members and leadership.
- Provide exceptional guest service.
- Respond to and/or escalate guest complaints, concerns, and compliments.
- Transport guests in need of a wheelchair escort safely to and from required locations, remaining alert to potential hazards that may cause an accident.
- Utilize electronic devices such as handheld devices, computers, and/or tablets.
- Understand, retain, and adhere to safety protocols and procedures.
- Understand, retain, and provide event information to guests and team members.
- Other organizational and administrative duties as determined by management.
- 18 years of age or older.
- Experience in a collaborative team environment
- Experience in a customer service-based industry is essential.
- Experience within a sports, entertainment, or related field is essential.
- Minimum 2 years’ experience in a supervisory and/or leadership role.
- Must be able to complete all required trainings.
- Must have a working email address.
- Strong verbal and written communication skills are essential.
- The ability to function independently in a fast paced, high-pressure environment is essential.
- The ability to read, write and understand English.
- The ability to utilize web-based programs and digital equipment.
- The ability to work flexible schedule including long hours, nights, weekends, and holidays is essential.
- The ability to work with the public and have interpersonal and communications skills is essential.
- Ability to stand in the same spot for extended periods of time.
- Ability to walk up and down stairs.
- Ability to work steep, elevated areas.
- Ability to be mobile.
- Ability to push, pull, and/or lift 75lbs or more.
- The duties of this position are performed primarily indoors.
- The noise level in the work environment will range from moderate to loud.
- While performing duties of this job, the employee may be exposed to outdoor weather conditions when serving as ticket taker.
- Must uphold and maintain a customer friendly environment.