Field Service Technician (WFH Seattle or Portland)

• Provides on-site customer services including installations, preventative maintenance and audits in Canada. Must be available to work occasionally in the US when required.
• Provides accurate and timely service, audit, installation and expense reports
• Provides input/feedback for continuous improvements and changes
• Provides installation and commissioning support for new machines in customer's facilities
• Leads by example, safety and accountability are a fundamental responsibility of each team member.
• Ensures safe and healthful working conditions and an organized work environment.

• Installation and servicing of Smurfit Westrock Packaging Machinery
• Support of equipment both mechanically and electrically
• Sell services and parts based on audits
• Schedules are often dictated by customer requirements
• Report to regional service manager daily
• Conduct an exit interview with customer prior to leaving the job
• Complete expense reports at the conclusion of each job
• Follow Smurfit Westrock and customer work/safety rules while in customer's facility
• Maintain a good relationship with fellow employees and customers

• Technical degree is a plus, but not required
• 2 to 5 years of field service experience, or related work experience
• Good personality for customer relations
• Good written and verbal communication skills
• Self-motivated
• Strong mechanical abilities
• Moderate PC skills required in Microsoft Office and search and navigation the internet
• Writes accurate and concise service and expense reports
• Review and/or contribute to procedure and training documents
• 90% travel with nonstandard workweeks hours including weekends, holidays and night shifts
• Passport is required
• Ability to travel to within the Canada, the US is expected
• Ability to keep current with technologies
• Willing to follow strict safety guidelines.
• Familiarity with electrical and mechanical drawings/schematics is a plus, but not required

• Ability to lift up to 50lbs, some heavy lifting and considerable moving of equipment required.
• Stand on your feet for 10+ hour
• Sit, stoop, kneel, or crouch
• Ladders or heights when needed
• Work off shifts (2nd shift, 3rd shift)
• Work with minimal supervision
• Sit on airplanes for extended periods of time (10 + hours)
• Be able to work 12 hour shifts
• Stand; walk, use hands to finger, handle or feel, reach with hands and arms, talk and hear
• Use standard business equipment, such as computers, calculators, copying and fax machines
• Work around electricity and in small spaces
• Specific vision abilities required by this job include.
• Close vision, distance vision, color vision, and ability to adjust focus.

• Support the Vision, Mission & Values of Smurfit Westrock Safety and operational Programs.
• Accomplishing Smurfit Westrock & Packaging Systems Atlanta service objectives
• Expense management
• Quality of work
• Customer satisfaction
• Working with management, colleagues, and customers
• Timeliness and accuracy of service paperwork; i.e. audits, service reports, expense reports
• Timeliness and accuracy of Safety goals & achievements for the facility

• General Safety, Hazard Communication, Hazard Recognition, reporting, and resolution; personal protective equipment; Lock-out Tag-out; Pallet Jack and Forklift Safety; Hearing Conservation, Emergency Action Plan, Disaster Recovery, Plant Safety Rules, Safe Lifting, Hot Work, Respirator Safety, Confined Space, Electrical Safety, other programs as required

• Maintenance standard operating procedures, quality procedures, customer specifications.

• Moving equipment
• Heat, and fumes
• The noise level in the work environment is moderate to loud

• Safety Glasses, hearing protection, welding, Safety Shoes and/or other personal protective equipment and required while performing certain tasks or visiting certain areas.
• Observe HSE regulations, encourages safe working practices, corrects obvious hazards immediately or reports them to the proper personnel.

WestRock