Sales Associate

• Genuinely greet all guests with a friendly smile and personalized offer to help with their shopping needs.
• Assess the needs of guests by asking open-ended questions and provide the appropriate level of service and expertise using the answers to those questions.
• Learn about and apply guest likes, dislikes, color preferences, and attitude to best meet and exceed their shopping needs.
• Recommend, select, and help locate or obtain merchandise based on guest needs and desires.
• Learn, reference and apply product knowledge information obtained from various sources such as co-workers, seasonal buy strategy and visual documents, company Intranet, product labels, and Product Knowledge binder.
• Embrace brand direction by providing product knowledge and fashion direction with guests on a daily basis.
• Be a strong ambassador of the brand by personally representing the season's trends and key items for the business.
• Maintain current knowledge of tommybahama.com, marketing programs, images, and media plans.
• Prepare fitting rooms for guests; keep fitting rooms clean and free of merchandise when not in use, escort guests to the fitting room and neatly present guest's selected merchandise in the fitting room, etc.
• Provide ongoing guest service while the guest is trying on merchandise (e.g. fit, fashion and wardrobing advice, suggest add-ons, promptly remove unwanted items from the fitting room for the guest, etc.)
• Proactively seek opportunities to up sell and add-on additional merchandise, further enhancing the guest's shopping experience.
• Anticipate and overcome guest objections to purchasing merchandise.
• Meet and exceed sales and service performance goals set by store management team members including but not limited to individual sales, units per transaction (UPT,) dollars per transaction (DPT,) etc.
• Build lasting relationships ("clientele") with guests by contacting them to follow up on purchases, suggest new merchandise, and remind them of upcoming events.
• Accurately and efficiently facilitate guest purchase and return transactions.
• Maintain proper banking and media accountabilities at POS while following all "Banking" and "Cash Wrap" policies and procedures.
• Capture and/or verify guest contact information in GRM database when appropriate.
• Watch for and recognize loss prevention situations and know how to prevent and handle these situations using outstanding guest service and "Loss Prevention" policies and procedures.
• Maintain a clean and safe environment for team members and guests.
• Follow Retail Operations policies and procedures.
• Actively participate in all store-related meetings and trainings, and apply learned skills on the job.
• Be receptive to feedback and coaching.
• Participate in executing visual merchandising philosophies, cleaning and upkeep of physical store at the direction of store management. Assisting guests should always come first.
• Embrace, articulate, and reflect the PARADISE Core Values.
• Demonstrate the Tommy Bahama PARADISE Core Values in all business decisions and actions.
• Commit to maintain the culture through the evolution of the business.

• 2 years guest service and sales experience preferred
• Retail apparel experience preferred
• High school diploma or GED required

• Strong sales and service skills, strong interpersonal skills, verbal communication skills, listening skills, ability to multi-task, time management skills, organization skills, basic math skills, cash handling/transaction skills, and ability to set and achieve goals.

Tommy Bahama