Tier 1 Technical Support Specialist
- Fenton, MO
- Permanent
- Full-time
ResponsibilitiesProvide first and second-tier IT support for incidents and requests via phone, email, and remote toolsIdentify, troubleshoot, and resolve routine hardware, software, and peripheral issuesEscalate more complex problems to appropriate third-tier teamsSupport PCs, printers, servers, and related IT hardware and softwareAccurately document and prioritize service requestsInstall and configure software, desktops/laptops, and peripheralsMaintain inventory and IT knowledge base documentationProvide courteous, professional, and efficient customer serviceParticipate in solution design and identify areas for process improvementMaintain high levels of customer satisfaction through consistent, quality serviceProvide off-hours support when necessary (e.g., disaster recovery)Follow established policies, procedures, and guidelines
Required Qualifications2+ years of desktop/technical support experience (open to candidates with less experience if they are sharp and fast learners)Strong verbal and written communication skillsFamiliarity with both Windows desktop environments and macOSExcellent organizational and customer service skillsStrong troubleshooting and problem-solving abilitiesProficiency in:Windows 10 and Microsoft OfficeBasic TCP/IP networkingVoIP phone systemsWindows Terminal Server end-user supportMobile device supportPrinter setup and troubleshootingDell workstation hardware
Preferred QualificationsA+ certification is a plus but not requiredExperience working in a high-volume support environmentAdaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays. Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.