We are looking for a Help Desk Technician interested in working in a dynamic, fast-paced organization. As a technician on our team, you will help support biBerk’s users at our office location in San Antonio, TX. In this role, you will be an integral part of the IT team with outstanding communication, collaboration, and attention to detail. You will be counted on to respond to users' technical issues, and setup and configure new users and endpoints.If you are passionate about information technology, we should talk. We have exciting opportunities for you to innovate, influence, transform, inspire, and grow within biBerk.This is presently a hybrid role with both in-office work and work from home days (subject to change).Job Responsibilities
Setup new users in Active Directory
Setup new users with Office365
Configure new laptops and desktops for employee use
Assist with first level troubleshooting of user issues, escalate issues as necessary
Remove user access when they are no longer with the organization
Install software on desktops and laptops as required to support business needs
Manage groups within the AD infrastructure
Setup new users on the VOIP system
Setup users as required in 3rd party SaaS applications
Troubleshoot email issues within Office365
Troubleshoot end user network issues
QualificationsRequired Qualifications:
Bachelor’s degree in Computer Science/Engineering/Related field or equivalent working experience
1+ Year of proven experience in a helpdesk\desktop support role
Ability to work from 8:30AM-5:00PM EST, this is currently a hybrid role with both in-office and work from home days (subject to change).
Required Technology Experience:
Windows 10
Understanding of Intel\AMD Desktop and Laptop hardware
Active Directory
Office365
Preferred Technology Experience:
Basic networking concepts
Basic security concepts
Basic VOIP concepts
About UsbiBerk is where commercial insurance buyers can obtain coverage for their businesses from insurers of the Berkshire Hathaway group of Insurance Companies, one of the best capitalized insurance groups in the world. Our ultimate parent, Berkshire Hathaway Inc. (berkshirehathaway.com) is a holding company with diversified interests in a host of industries, including insurance, energy, transportation and manufacturing. Most policies issued through biBerk.com will be underwritten by Berkshire Hathaway Direct Insurance Company ("BHDIC"), which is an AM Best rated A++ insurer.BHDIC is domiciled in Omaha, Nebraska. BHDIC and the team at biBerk are focused on helping small business owners quickly and easily buy affordable insurance directly from a financially strong insurance company they can trust.Some highlights of our benefits are:
Tuition reimbursement after 6 months of employment
Service recognition after 5 years of employment
In accordance with pay transparency laws and regulations, the following good faith compensation range estimate is being provided. The salary range for this position is $24 - $28 per hour. Final compensation will be based on candidate qualifications, geographic location, and other considerations permitted by law.