Parts Advisor
BMW
- Farmington Hills, MI
- $40,000-55,000 per year
- Permanent
- Full-time
- Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
- Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
- Answers phone calls, providing price quotes and other information.
- Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
- Notifies the service advisor and the customer when special ordered parts have been received.
- Notifies the body shop when all parts have arrived and when they will be delivered.
- Follows up on back-ordered parts.
- Assists outside sales representatives with their orders.
- Ensures that all charge sales are signed by the customer.
- Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Sets up orders for daily shipment, delivery, or pick-up.
- Keeps current on new products and product updates.
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Experience and desire to work with technology to drive an exceptional customer experience.
- Excellent communication, organization, and follow-up skills.
- Ability to multi-task, prioritize, and manage time effective.
- $40,000.00 - $55,000.00 Annually
- Paid Vacation, PTO, and Holidays
- Medical, Dental and Vision
- 401(k) with Employer Match
- Flex Spending
- Group Life Insurance (Company Paid)
- Short-Term and Long-Term Disability
- Supplemental Life Insurance
- Accident Insurance
- Employee Assistance Programs
- Employee Discounts
- Wellbeing Program
- Growth and Development Opportunities