Certified Medical Assistant - Per Diem

• Yakima, WA 98901

• General MA/LPN duties

• Utilizes Medical Assistant knowledge and skills to perform tasks under the conformance of current and recognized techniques, procedures and standards. Includes but not limited to:
• Office reception, including greeting patients, answering telephone, and direct calls to patients.
• Documenting patients' demographics, history, symptoms and other significant information as directed by the Practitioner(s).
• Medication administration.
• Assisting with or performing procedures
• Managing patient flow.
• Perform effective communication with miCare team and patient to ensure coordination of care.
• Carry out Practitioner(s) orders accurately and directly.
• Document provided care as required.
• Operational Responsibilities

• Inventory, ordering and restocking supplies.
• Maintaining documentation and patient files.
• Maintain a functional and clean work environment.
• Maintain procedure manual, update as needed. Ensure consistent management to procedures.
• Facilitation of Health Fairs/annual HRA draws/flu shots for participating employers.
• In collaboration with Marketing, develop of materials for sales and marketing the miCare clinics.
• Presentation to potential and existing clients.
• Customer Service

• Acts as a role model in demonstrating the core values in customer service delivery.
• Provides timely and thorough follow up with, internal and external customers.
• Appropriately escalates difficult issues up the chain of command.
• Quality Assurance

• Serves on committees, work groups, and/or process improvement teams, as assigned, to assist in improving quality/customer satisfaction.
• Recognizes and alerts appropriate supervisor of trends within their scope of responsibility that fall outside of quality parameters.
• Performs self quality monitoring in order to develop and execute plans to meet established goals.
• Provides ongoing feedback to help optimize quality performance.
• Collaborates with others and cross-departmentally to improve or streamline procedures.
• Develops new or improves current internal processes to improve quality
• Trains new employees as assigned

• Graduate of a certified medical assistant program
• 2+ years clinical medical assistant experience with phlebotomy skills.
• Medical terminology proficiency.
• Current BLS
• Working knowledge of computers and software including but not limited to Microsoft Office products
• Proficient typing skills
• Demonstrated organizational skills, problem-solving, analytical skills and detail oriented
• Strong written and oral communication skills
• Demonstrated ability to work independently, prioritize workloads multi-task and manage priorities in order to meet deadlines
• Ability to maintain the confidentiality of protected health information in compliance with HIPAA regulations
• Work is indoors in an office environment with moderate noise.
• Intermittent physical effort involving lifting of up to 25 pounds, standing, sitting, walking, and stooping, kneeling, crouching, or crawling, and supporting patients is required.
• A typical workday may involve exposure to virus, disease and infections.
• Also frequent use of a keyboard, and reaching with hands and arms required.
• Normal vision and hearing abilities required, including close vision and ability to adjust focus.

• Professional development initiatives / continuous learning opportunities
• Opportunities to participate in and support the company's diversity and inclusion initiatives

miCare Health Center