Senior Insurance Operations Admin

• Strong understanding of insurance products, policies and workflows
• Complete system set-up of all new facilities and products
• Process facility name changes
• Perform all aspects of customer service, providing exceptional service to internal and external clients, addressing inquiries and resolving issues related to insurance applications and accounts
• Act as a Subject Matter Expert, providing guidance and support to colleagues on application processing, customer service and system functionalities
• Process coverage or enrollment corrections
• Provide support and assist Partner Relations, including but not limited to, processing applications, compiling offset packets, customer service and system changes
• Identify inefficiencies and opportunities for automation and improvement
• Assist with special projects
• Other supporting duties as assigned which are reasonably within the scope of the duties in this job classification
• Ensure all processes adhere to relevant federal and state regulations and internal policies, including HIPAA compliance where applicable
• Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy
• Maintains confidentiality of all information and abides with HIPAA and PHI guidelines at all times

• Associate’s degree or 5-10 years of related experience in insurance administration or a similar field
• Proficiency in Microsoft Office Suite and insurance administration software
• Excellent technical, interpersonal, oral and written communication skills
• Detail oriented and self-motivated
• Flexibility and the ability to multi-task
• Strong ability to work independently, with management and/or with other Team Members
• Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to any issues that arise

360care