Automotive Dispatcher/Production Manager
Arlington Heights Chrysler Jeep Dodge Ram
- Arlington Heights, IL
- $50,000-90,000 per year
- Permanent
- Full-time
- Potential pay between $50,000 - $90,000
- Medical, Dental, and Vision Insurance
- 401k and additional benefits
- Vacation Time
- Discounts on products, services, and vehicles
- Extensive and ongoing training with specialists
- Family Owned and Operated- 90+ years in business!
- Planning, organizing, leading, and controlling the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the client
- Allocating technician and workshop time and resources to facilitate maximum productivity in accordance with policy and the technician skill level required
- Manage software dispatch systems and maintain customer relationships with the dispatch technicians
- Sets work priorities to consider repeat repairs or clients who are waiting
- Accurately estimate shop capacity and shop loading, and provide accurate reports upon request
- Review job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service consultant
- Provides customers with updates and builds positive customer relationships
- Ensure proper repair documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation.
- 5+ years prior automotive technician experience
- Excellent communication and customer service skills
- Proficient computer skills
- Ability to multitask in a fast-paced environment
- CDK experience preferred
- 18+ years of age to comply with the company driving policy