Inside Sales Rep

HR Collaboration Group LLC

  • South Bend, IN
  • $50,000-70,000 per year
  • Permanent
  • Full-time
  • 16 days ago
  • Apply easily
Inside Sales RepresentativeThis role is located in the South Bend areaEnjoy working in an innovative manufacturing environment where you can enhance your skills and impact within a company and your career? Enjoy working independently and within teams to create excellence on the job?Then, We have the place for you!Who We Are:We are a leading-edge metal fabrication and stamping company, with over a century of experience and a reputation of delivering high-quality product for our customers. Based on our innovative strengths, our business continues to grow strong connections in the industrial manufacturing sectors across the country, as well as within the community. And, we do this by supporting every stage of our customer's product development and manufacturing processes, while also continuing to invest in our team to provide a meaningful impact in their careers and within our community. Want to grow your skillsets and career to make a positive impact and be recognized for a job "well done"? Then, come join our team where your career will be strengthened and used in a powerful way!What We Offer:
  • Creative, innovative, collaborative, and flexible work environment
  • Challenging and progressive career opportunities
  • Competitive pay programs!
  • Comprehensive Health & Wellness Benefits
  • Retirement Program with Excellent Employer Match!
  • Paid Vacations and Holidays
  • Open communication, recognition programs, and team-building events
  • And much more to motivated, results-oriented individuals who want to make a real difference in their community and role
What You'll Do:As the Inside Sales Specialist, you will drive all transactional interactions between customers, prospects and GSM to support sales efforts and ensure sales goals are achieved.Your Accountabilities in the Role:
  • Enters customer orders and releases that reflect the correct price and due date to ensure an on-time completion.
  • Uploads forecasts, creates reports and analyzes data to ensure GSM understands its Sales Pipeline.
  • Processes requests for quote (RFQs) for the estimating process and completes estimates through the use of automated tools and defined processes, including the re-pricing of customer POs that come in after quote expiration.
  • Monitors customer portals for opportunities to process RFQs, engineering changes, schedule changes, customer surveys, and required compliance information (i.e. ROHs, REACH, certificates of origin), and all other customer-related requirements.
  • Responds daily to customer inquiries and needs including, but not limited to: order changes, order or RFQ status, quality issues, developing reports, attending virtual and live meetings, participating in technical and account reviews, managing cases, and calculating the impact of change requests to ensure efficient customer service.
  • Follows up with customers on quote submissions in order to uncover needs and opportunities; then collects, analyzes, and prioritizes next steps.
  • Coordinates, and hosts customer on-site visits and tours in a friendly and professional manner ensuring customer satisfaction.
  • Contributes to the creation of defined processes and participates in continuous improvement initiatives and projects to ensure continued development and growth.
  • Develops and maintains situational contract templates used in the customer onboarding process, and uses to onboard customers in a smooth and stress-free manner.
  • Optimizes the CRM tool to manage customer data and ensure timely response and resolution to assigned cases.
  • Identifies and participates in educational opportunities and reads professional publications, reporting key learnings to GSM, to maintain and update job knowledge on an ongoing basis.
Position Requirements:
  • Education: Bachelor's Degree completed in Sales, Business or a related field preferred; or and equivalent combination of experience and education will be considered.
  • Experience: 2+ years of Customer Service experience in a manufacturing industry preferred.
  • Certifications: NA
  • Functional Skills: Strong math, analytical and higher-order reasoning abilities; Strong attention to detail with the ability to keep and maintain accurate records; Ability to use creative talents and skills to successfully resolve problems and develop solutions that work; Ability to read blueprints is needed. Solid understanding of the motivating factors in the buy/sell paradigm.
  • Technology Skills: Advanced aptitude with computers, ERP, CRM and Estimating Software, Microsoft, and other presentations systems.
  • Communication Skills: Strong written & verbal communication skills, along with strong negotiation and presentation skills are also required. Makes full use of audio-visual technologies and programs to develop clear, engaging and persuasive presentations.
  • Leadership/ Behaviors: Strong interpersonal skills and ability to maintain an optimistic or neutral attitude in helping the customer reach important goals without sacrificing profitability. Ability to persuade and influence others both inside and outside of the organization. Listens carefully to the input of others and gets clarification before generating conclusions; responds thoughtfully and non-defensively to questions. Must maintain the strictest confidence and integrity regarding all issues and information of GSM. This position requires this employee to represent the company and conduct business in a professional manner at all times.
  • Culture Match: Engaged team members, who are accountable to the customers and team; collaborative, fun, yet knows that excellence matters; enjoys working with all levels within the business to be a real part of the overall success.
Other Important Information:Pay/Salary: Salaried role based on proven expertise.
  • And, the compensation will grow as the business grows!
Reports To: Inside Sales ManagerCore Hours: 7:45 am - 5:15 pmTypical Work Week: M-F; occasional weekend work where required; 45 - 50 hours a week on averageDirect Reports: 0Travel: Limited 5%Work Environment: Working in an office/ manufacturing environmentCOVID Protocol: No Special Protocol; Individuals can wear masks if desiredhttps://hrcollaborationgroup.isolvedhire.com/jobs/

HR Collaboration Group LLC