Housekeeping Inspector
Garden of the Gods Resort & Club
- Colorado Springs, CO
- $19.00 per hour
- Temporary
- Full-time
- Supervise and ensure quality of guest rooms by training and coaching guest room attendants.
- Conduct shift briefings and pre shifts for guest room attendants and laundry team members.
- Ensure that proper chemical and cleaning standards are being followed.
- Have knowledge of Property management systems like Opera and ability to utilize computers.
- Have knowledge of entire Reservation procedure according to property procedures.
- Performs occasional deep cleaning of rooms and public areas.
- Performs monthly linen inventory.
- Communicate with the front desk to ensure early arrival rooms and specific requests are met.
- Knowledgeable in hotel and guest room facilities/services.
- Is detail oriented to ensure that all relevant information is notated, and all tasks are complete and communicates as needed with colleagues and other departments.
- Is calm under pressure and uses self-control in challenging situations.
- Conducts escalated service to ensure that any guest issues are solved or escalated to appropriate departments before the guest departs.
- Review arrival report daily.
- Review guest requests and daily traces.
- Deliver "I Am Proud" service standards and department-specific signature touch points.
- Establish cross-departmental channels of communication among teammates that are consistent and complete.
- Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
- Provide extraordinary service that is "Enriching by Nature."
- Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
- Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
- Be empowered to make things go right if they go wrong.
- Give the guest/member a fond farewell.
- Address feedback by utilizing the LEARN Model.
- Demonstrate a professional appearance and be attentive to what matters most.
- Comply with company policies and procedures.
- Observe and adhere to safety guidelines.
- Perform other duties as assigned.
- Interface positively with other departments, offering assistance when needed.
- Displays care in use of equipment and maintains an organized and professional work environment.
- Minimum Knowledge & Skills:
- License, Registration, and/or Certification Required:
- Communications:
- Daily - Communicate with front desk agents, concierge, valet, Sales and Catering and housekeeping regarding reservations needs
- Weekly - Communicate with Concierge, front office and Sales departments to ensure upcoming reservations needs are communicated
- Occasionally - Participate in one-on-one coaching sessions.