Commercial Service Technician
Allied Universal
- Jacksonville, FL
- Permanent
- Full-time
- Drive to sites using company vehicles to perform service
- Travel to commercial client sites to service, repair, and troubleshoot access control equipment and IP-based video security systems, including electrified and non-electrified locks, card readers, ancillary door devices cameras, head-end video recording devices, wired and wireless systems and intercom systems
- Troubleshoot system installations in a such a manner as to identify issues and apply the most effective and efficient resolution consistent with company installation standards; identify and repair physical security systems as required to ensure operability and compliance with any applicable building code
- Apply all necessary documentation for tracking of service-related issues
- Utilize tools and equipment safely and effectively
- Interpret electrical schematics, CAD drawings, and related documents for low-voltage applications
- Foster positive relationships with internal and external stakeholders
- Provide remote diagnostic support via phone and online channels
- Fulfill additional duties as assigned by leadership
- Valid State Driver's License
- 2+ years of field experience in electronic security systems (access control, video management systems, intrusion detection, and more)
- High School Degree, Vocational School or equivalent required
- Strong troubleshooting skills, mechanical and electronic aptitude
- Available for scheduled “on-call” duties to respond to emergency service calls
- Experience with any or all of the following is preferred: AMAG, Lenel, Genetec, Avigilon, AXIS, Software House, S2, Brivo, Milestone, Exacq, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI
- Understanding of Windows operating systems and overall IT network topology
- Highly proactive and skilled individual, and at all times maintain performance consistent with Allied Universal Technology Services (AUTS) core values
- Ability to meet deadlines and work in a fast-based environment with minimum direction
- Good communication skills for effective interaction with internal & external customers
- Capable of lifting up to 50lbs and work on ladder heights of up to 16’
- Be able to work independently or as a member of a team
- Good verbal and written communication skills
- Possession of state-specific licensing (i.e. Class D or Alarm Installer, etc.) or ability to hold license once hired
- Competitive Pay
- Company Vehicle and Gas Card
- Medical, dental, vision, basic life, AD&D, and disability insurance
- Enrollment in our company’s 401(k)plan, subject to eligibility requirements
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.