Field Service Technician
Prevalent Group
- Minneapolis, MN
- $65,000-75,000 per year
- Permanent
- Full-time
- Remote position
- Military encouraged/ Veteran friendly
- You will be part of a dynamic team with incredible camaraderie where having fun is very important.
- As a Field Service Technician, you will work with diverse world-class manufacturers, you will see how a wide variety of products are made.
- You will work in a leading global company, with a manager who cares about you, and will help you to develop the best possible version of yourself.
- Enhance customer satisfaction providing exceptional customer service.
- Travel to customer sites and provide installation, emergency repairs, preventative maintenance services, and training.
- Maintain first time fix, field response time, and customer satisfaction rate.
- Verify that machines are operating at peak efficiency through proper installation and/or setup and testing.
- Work as part of a regional and national field service team to drive customer satisfaction.
- Responsible for timely and accurate documenting and reporting of all service related activities.
- Provide timely feedback to quality department on equipment reliability and design.
- Maintain a satisfactory parts inventory, requisitioning additional parts required to perform normal duties.
- Exercise safe working practices and procedures at all times.
- Complete detailed and accurate service reports and expense reports.
- Conduct training with customer’s employees to ensure an understanding of the theory of operation, proper functionality, and general maintenance of equipment.
- Prior experience in diagnosing, troubleshooting, repairing electro-mechanical equipment.
- Being able to communicate effectively with all levels within an organization, from front line operators to senior management, and remaining professional at all times.
- Knowledge and experience reading schematics and utilizing multimeters.
- Ability to read, comprehend and interpret technical information involving mechanics and electronics.
- Adaptability and flexibility is critical in the support of all customers.
- Previous military or transitioning veterans encouraged to apply.
- Prior Field Service Technician experience a plus
- Basic networking skills a plus.
- Compensation $65,000-75,000 per year plus overtime
- Company provided cell phone, laptop and tools
- All travel expenses covered
- Generous paid holidays and personal time off
- Exceptional benefits including medical, dental, and vision insurance
- 401k with a company match