Spa Receptionist, Full Time (Harrah's Gulf Coast)
- Biloxi, MS
- Permanent
- Full-time
- Provides exceptional friendly and engaging guest service
- Opens and closes the facility according to the specified standards
- Overseeing daily appointment calendar and ensuring schedule flows seamlessly throughout the day
- Checks messages, returns calls and answers the phones throughout their shift
- Books, changes, confirms and cancels spa/salon reservations
- Communicates schedule updates to team members
- Communicates and promotes detailed descriptions of spa and salon treatments, packages and retail products
- Maintains the overall appearance of the spa facility, retail, gym and reception area by cleaning and restocking
- Participates in retail inventories
- Assists management with the daily operations of the spa
- Must be computer proficient, have excellent phone etiquette and the ability to multi task
- Report any service issues immediately
- Reports lost and stolen items immediately
- Serves as a guide when bringing a guest to and from services
- Assists guests while in the lounge, locker, vanity area, showers and wet area
- Maintains a meticulous professional appearance
- Accurately handles cash, credit cards, room charge and comp transactions for services and retail
- Performs all other job related duties as requested
- Receive, fold and restock linen daily
- Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies
- Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa
- Suggests products, services and experiences to guests.
- Other duties as assigned
- Cash handling and P.O.S. register experience preferred
- Must possess excellent customer service and communication skills
- Must be able to initiate and engage in conversation in a professional and friendly manner
- Must be at least 18 years of age
- Must be willing to participate in on-going training
- Maintain knowledge of current property events, promotions and attractions
- Must have outgoing personality and be able to generate business
- Must be able to work independently, with minimal supervision
- Ability to work effectively independently and in a team setting
- Must present a well-groomed appearance, adhereing to uniform standards
- Computer skills including operating hardware, software, and other office equipment
- Ability to appreciate and be friendly with all Harrah's Gulf Coast team members who are of various ethnic and cultural backgrounds
- Able to accept direction of Senior Leadership
- Able to read, write and speak English sufficiently to perform job
- Available to work any shift, holidays and weekends
- Responds to visual and aural cues
- Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine and ten key
- Must be able to use and wear two-way radio w/ earpiece, and other equipment, as required
- Able to stand and walk for extended periods.
- Able to sit, stoop, reach and bend.
- Able to lift 20 pounds.