
Voice and Hardware Systems Engineer - TS/SCI with Poly
- Lompoc, CA
- $85,150-153,925 per year
- Permanent
- Full-time
- Provide system level engineering support mission critical IT systems, related telecommunications trunk circuits, voicemail and telephone instrument units.
- Provide systems engineering support to enterprise voice over IP (VoIP) phone systems including Cisco VoIP phone units, voicemail and Call Manager System.
- Provide consistent execution of Voice availability and reliability through the direction of proactive engineering methodologies and request fulfillment activities
- Develop and implement technical solutions through deep analysis and understanding of impact to the end-product/solution
- Ensures the availability of mission critical launch communications systems through proactive voice systems IT systems engineering
- Performs incident and problem management to resolve or escalate issues in order to restore service
- Supports configuration management and change management activities
- U.S. Citizen with an active TS/SCI with Polygraph
- Requires BS and 4+ years of prior relevant experience or Masters with 2 years of prior relevant experience. Additional experience maybe considered in lieu of a degree.
- Current DoD 8570 certification applicable to the position (typically Security+)
- Must understand complex, classified, mission specific communications infrastructure and technology that specifically supports US strategic launch capabilities
- Requires Launch or mission operations experience
- Experience performing voice systems engineering on mission critical systems
- Understand mission critical desktop and communications hardware and software
- Experience supporting configuration management, change management and service transition
- Excellent verbal and written communication skills
- Proven ability to work collaboratively and constructively as part of a team
- Must be willing to perform call-in support as required
- Strong Analytical skills
- SharePoint, ServiceNow
- ITIL Foundations certification