Assistant General Manager - Hawthorn
- Vernon Hills, IL
- Permanent
- Full-time
- Responsible for the day-to-day operations of the entire Salon & Spa, including:
- Outstanding guest service expectations,
- Organizing the day/week/month (scheduling)
- Conduct daily walk-throughs,
- Cultivate and maintain the Tricoci culture of community, trust, innovation, development, and growth opportunities.
- Driving sales goals in both services and products,
- Troubleshooting as changes happen throughout the day.
- Manage your business through key performance indicators (KPIs) and P&L, ensuring overall profitability of the location.
- Effectively communicate job responsibilities, performance expectations, guest service standards, and company policies/guidelines to all team members.
- Perform opening and closing duties as needed, following established procedures.
- Review and prepare weekly work schedules and approve service schedule changes and requests for time off to ensure adequate coverage.
- Conduct sales audits, monitor sales data, and prepare bank deposits.
- Assist in the recruitment and training process for team members.
- Maintain standards to ensure safety and maintenance and compliance with all state licensing and health requirements.
- Perform various administrative functions and tasks as assigned by the General Manager.
- 3+ years of management experience in a high-volume retail, beauty/spa or retail or service environment.
- Strong organizational skills and attention to detail with a focus on results.
- Strong communication, excellent communication skills and organizational skills.
- Ability to multitask and thrive in a fast-paced, high energy and evolving environment.
- Proven analytical, problem-solving, and decision-making skills, to handle critical situations utilizing good judgment and professionalism.
- An aptitude for creating and maintaining an environment of collaboration and teamwork.
- Time management skills with the ability to set clear goals, communicate goals and provide feedback/coaching, monitor productivity goals, and evaluate results and meet deadlines.
- Motivated self-starter who can work independently and be a team member within the company.
- Flexible and available to work varied shifts, including evenings and weekends.
- Standing or walking in the Salon & Spa for prolonged periods of time.
- The ability to lift up to twenty-five pounds.
- Regularly reach, bend, squat, and other physical movements.
- Regularly exposed to scents, odors, or fumes from various treatments.
- Comprehensive Medical/Rx insurance with virtual visits available for your well-being
- Dental and Vision insurance
- Company matching 401(k) Plan
- Health Savings Account (HSA) with generous employer match
- Flexible Spending Account (FSA) for health, dependent and commuter benefits
- 100% employer-paid Basic Life insurance + option to purchase supplemental coverage for you and your family
- 100% employer-paid Long-term disability insurance (LTD)
- Short-term disability (STD)
- Critical Illness, Group Accident and Hospital Indemnity insurance available
- Paid Time Off including Vacation, Holidays, and Paid Leave
- Wellness benefits including EAP with 5 free sessions (per situation)
- Growth opportunities within a diverse, inclusive and fun working environment!