Finance Director - Order to Cash - US
Smith & Nephew
- Memphis, TN
- Permanent
- Full-time
- Leads the delivery of collection, cash application, and dispute management activities supporting the U.S. market
- Implements strategic initiatives aimed at improving OTC Finance processes, invoice accuracy and delivery, cash inflow, customer satisfaction and reducing operational costs and ensures alignment with the company’s overall business objectives
- Collaborates cross functionally within the organization to improve OTC processes and be a business partner in enabling pricing, commercial and other strategic initiatives
- Manages key metrics to ensure compliance with service level agreements, KPI's and benchmarks against industry leaders
- Provides leadership and direction for U.S. OTC Finance Team, mostly based in our centre in Costa Rica and partly in the US
- Cross-functional Collaboration: Collaborate with cross-functional teams to enable pricing, commercial and other strategic initiatives
- Cultivates an environment that encourages maximum productivity and service effectiveness, professional development, open communication, and teamwork
- Ownership of all Finance OTC-related financial controls
- Provide leadership and program management over our critical effort to bring our AR aging profile into best-in-class
- Provide direct leadership and management of the respective regional OTC Finance Team
- Responsible to hire, retain, and develop team members
- Ensures adherence to standardized policies and procedures in U.S. OTC Finance
- Lead difficult conversations with key customers and stakeholders
- Provide input to calculation of bad debt reserve and alerts our business unit partners on potential headwinds/tailwinds
- Ensure adherence for all SOX process and controls related to U.S. OTC Finance
- Collaborate with stakeholders to ensure key performance indicators are measured, communicated, and utilized to drive continuous improvements
- Optimize team structure and resources based on the OTC strategy
- Provide Escalation support and work directly with internal and external customers to resolve issues
- Manage the relationship with third party collection providers
- Responsible for Unclaimed Property Data reporting for U.S. collections
- Establish payment plans with customers and negotiate settlement agreements
- Collaborate with cross-functional teams, including Finance, Legal, Sales, Customer Service, and Pricing to improve OTC Finance processes and procedures.
- Drive talent development, succession planning, and team engagement
- University degree
- Qualified accountant or equivalent studies strongly preferred
- Minimum 10 years post qualifying experience
- 8+ years of people leadership experience
- Big 4 trained strongly preferred
- Strong financial accounting skills in IFRS
- Experience in SAP, FIS GetPaid strongly preferred
- Experience in a multi-national environment and publicly traded company
- Experience working in a SOX regulated environment
- Experience in a manufacturing/medical device company is a benefit.
- Excellent English skills
- Deep understanding of the OTC process, strong leadership skills, and the ability to collaborate with various departments within the company
- Strong collaboration skills and the ability to work in a matrix environment with multiple stakeholders across multiple and senior levels
- Proven ability to resolve highly complex or unusual business problems and issues applying advanced analytical thought and judgement linked with excellent communication (oral and written) to senior and executive management
- Requires broad and comprehensive understanding of concepts and principles within the financial/accounting world and how this integrates within the business
- Leadership through multiple level of managers and across multiple disciplines or processes
- Ability to prioritize work and issues effectively
- Ability to focus on the details while maintaining a grasp on wider concepts;
- Ability to work independently with limited direction
- Recommendation of best practices within the finance and business world
- Ability to define processes, perform gap analyses, and design and implement process improvement solutions to meet established organization performance goals
- Ability to problem-solve in complex situations
- Strong communication (written/verbal) and negotiation skills
- Ability to develop relationships with key cross-functional stakeholders
- Inclusion, Diversity and Equity - We are committed to welcoming, celebrating and thriving on Diversity! Learn more about Employee Inclusion Groups on our website (
- Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day
- Your Wellbeing: We offer Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program
- Flexibility: Hybrid Work Model (For most professional roles)
- Training: Hands-On, Team-Customized, Mentorship
- Extra Perks: Discounts on fitness clubs, travel and more!