Teller

First State Bank Wyoming

  • Casper, WY
  • Permanent
  • Full-time
  • 19 days ago
About the Role:The Tellers will greet customers with a smile, assess and fill their needs in a professional manner. This person must have the ability to communicate effectively while working quickly and with accuracy. Employee will have extensive contact with customers, vendors, the general public, and bank staff and will interact in a professional and courteous manner, and conduct him/herself in such relationships in a manner that will enhance the overall efficiency and image of the bank.Come join an amazing team that finds satisfaction in serving our customers and community.DUTIES AND RESPONSIBILITIES:Processes Deposits, Withdrawals, Cashes Checks (Customer & Non-Customer), Buys & Sells Cash, Change Orders, Cash Advances, Loan Payments, Cashier's Checks, GL Credit/Debit, Advice of Credit/Debits, Canadian Exchanges, telephone transfers,Print Statements and cashes Savings BondsSuccessfully uses Haberfeld brochure to select the right account type for customersKnows how to use and clean branch capture machineKnows how to use currency counter, coin counter, MICR printer (to print counter checks), Teller Cash Dispenser, and Teller Cash Recycler (if applicable)Knows how to use and find information in Silverlake, Vertex, NetTeller, and PassportKnows where all logs can be found in the branch and what each log is used forKnows and understands Regulations: D, DD, E, CC, OFAC, Privacy, CIP, and BSAKnowledge of the Personal and Business Account Types, Online Banking, Bill Pay and Mobile Check DepositKnows proper process and what is needed to let a customer into a Safe Deposit BoxAcknowledges customers right away and demonstrates appropriate conversation while helping customers, while helping customers on the phone, and in the presence of customers (teller line conversations)Demonstrates proper cash handling skills and keeps cash drawer and teller work neat and organizedKnows and maintains cash drawer limitDemonstrates and understands importance of clean desk policy, customer confidentiality, and locking workstationKnows when dual control is necessary and demonstrates dual control appropriately from start to finishKnows the proper process for working with a dormant/escheat accountKnows how to properly ID/Verify customersUnderstands it is not their job to say "No"
  • Reads Account and Customer Alert Messages every time and understands the importance of doing so.
  • Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers.
ADDITIONAL RESPONSIBILITIES:Service Quality – embrace service pledge and provide extraordinary and consistent service to all internal and external customers. Listens to and asks about customers needs.Participates in required training, staff meetings, and lobby displays.Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of First State Bank.Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel).Complete required bank and BVS training courses within assigned time frame(s).All employees are accountable for compliance with applicable laws and regulations when performing their job duties. Each employee is expected to participate in required training to become familiar with the legal and regulatory requirements affecting his or her job responsibilities. It is the affirmative duty of each employee to carry out these responsibilities at all times in a manner that complies with all applicable legal and regulatory requirements, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.Represent First State Bank in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy.Additional duties as requested or assigned. About You:QUALIFICATIONS:
  • High school education or equivalent required
  • Moderate level of banking knowledge preferred
  • Customer service experience preferred
  • Cash handling experience preferred
KNOWLEDGE, SKILL, ABILITY:
  • Must be able to multi-task and prioritize job responsibilities
  • Must understand and support the Bank' philosophy regarding customer service
  • Must have excellent written and oral communication skills
  • Must be detail oriented
  • Needs to work accurately and efficiently
  • Must have good working knowledge of PC usage and proficient in word processing
WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.Must be capable of occasional travel (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: The employee may also be required to: climb, balance, stoop, kneel, crouch, crawl, push, and pull.Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.Specific lifting abilities required by this job include: Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes. What We Offer:OMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details.We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.No Recruiters or unsolicited agency referrals please.

First State Bank Wyoming