Customer Service Representative

Sphirea Plus

  • Dallas, TX
  • Permanent
  • Full-time
  • 8 days ago
  • Apply easily
Company DescriptionAbout UsAt Sphirea Plus, we are committed to delivering tailored business solutions that drive growth, innovation, and long-term success for our clients. With a focus on strategic development and operational excellence, we partner with businesses across various industries to expand their market reach and elevate performance. We value initiative, analytical thinking, and a results-driven mindset.Job DescriptionJob Description
We are seeking a detail-oriented and proactive Customer Service Representative to join our growing team. This role is responsible for providing exceptional support to clients by handling inquiries, resolving issues, and ensuring customer satisfaction across all interactions.ResponsibilitiesRespond promptly and professionally to customer inquiries via phone and emailResolve customer issues accurately and efficientlyMaintain records of customer interactions, transactions, and feedbackCollaborate with internal teams to resolve complex issuesProvide product and service information to customersFollow up with customers to ensure their issues are resolvedIdentify customer needs and offer appropriate solutionsQualificationsQualificationsHigh school diploma or equivalent required; associate or bachelor’s degree preferredMinimum 1 year of experience in customer service or a related fieldStrong verbal and written communication skillsProficient in Microsoft Office and customer service softwareAbility to multitask and work in a fast-paced environmentExcellent problem-solving and interpersonal skillsReliable, organized, and detail-orientedAdditional InformationBenefitsCompetitive salary based on experienceGrowth and advancement opportunities within the companyOngoing training and professional developmentSupportive and collaborative team environmentPaid time off and company holidaysHealth, dental, and vision insurance

Sphirea Plus