Customer Account Representative
Messa Sync
- Los Angeles, CA
- Permanent
- Full-time
At Messa Sync, we empower businesses by bridging innovation with real-world solutions. Based in Los Angeles, CA, we specialize in business strategy, operations, and client success. Our team thrives on creating meaningful partnerships with clients and fostering long-term growth for both parties. We’re driven by a commitment to professionalism, performance, and results.Job DescriptionJob Description
Messa Sync is seeking a detail-oriented and client-focused Customer Account Representative to join our team in Los Angeles. This role is responsible for managing and nurturing client relationships, addressing account inquiries, and supporting day-to-day operational needs. The ideal candidate has strong communication skills, a professional demeanor, and a dedication to ensuring customer satisfaction.ResponsibilitiesServe as the primary point of contact for assigned client accountsMaintain accurate client records and process account updatesAddress client questions, concerns, and service requests in a timely mannerCoordinate with internal departments to fulfill client needsMonitor account activity and ensure service standards are metPrepare reports and documentation related to account managementSupport account onboarding and client retention initiativesIdentify opportunities for process improvement and client satisfactionQualificationsQualificationsHigh school diploma or equivalent (Bachelor’s degree preferred)1–2 years of experience in customer service, client support, or account managementStrong organizational and communication skillsAbility to multitask and work independently under minimal supervisionProficiency in Microsoft Office Suite and data entry systemsProblem-solving mindset with a commitment to delivering quality serviceAdditional InformationBenefitsCompetitive salaryProfessional development and growth opportunitiesSupportive team environmentComprehensive training and onboardingPaid time off and holidaysHealth, dental, and vision insurance options