Bilingual Loan Officer Assistant (On-Site)
CrossCountry Mortgage
- Manteca, CA
- $17.00-25.00 per hour
- Permanent
- Full-time
- Assist in reviewing mortgage loan application and documentation, which may include phone and computer work, printing, copying, scanning, emailing, overnighting documents, etc.
- Review mortgage loan disclosure packages and deliver them to the borrower.
- Create rate disclosure and re-disclosure packages and deliver them to the borrower.
- Review documents and entire loan files and work to prevent problems by highlighting deficiencies and then notifying the mortgage loan officer and/or loan processor.
- Clarify/correct information and obtain additional information, as necessary, via phone, email, etc.
- General clerical and phone support to loan officers and/or loan processors, as needed.
- Work with management to provide support in various stages and areas of lending and processing as needed.
- Assist in managing a pipeline consisting of conventional, FHA, VA, and USDA loans, along with 203K and reverse mortgage products.
- Deliver appraisals and/or property valuations to the borrower and retrieve proof of receipt.
- Track outstanding items on all loan files and follow up with customers to ensure timely receipt of necessary documentation.
- Facilitate timely loan closings by working directly with the Title Company and customer to schedule.
- High School Diploma, General Equivalency Diploma (GED), or educational equivalent from an accredited institution.
- Fluency in the languages of Spanish and English in order to communicate effectively with internal and external customers, of whom may speak only English or Spanish.
- A minimum of 1 year of mortgage-related experience, including customer contact.
- Good communication skills.
- Ability to manage multiple tasks/projects and deadlines simultaneously.
- Previous sales support experience, preferred.
- Proficient with Microsoft Office applications.
- Salesforce working experience.
- $17.00-25.00/hr.