Claims - Outside Property Adjuster - Rochester, NY
Hanover Insurance Group
- Rochester, NY
- $65,000 per year
- Permanent
- Full-time
- Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits
- Must have valid driver’s license
- Handle personal property claims requiring outside field investigations and/or inspections
- May use a company claims office location as their base operations, or they may work out of their homes
- Handle business interruption (BI) features in conjunction with BI specialists
- Work within specific limits and authority on assignments of moderate technical complexity
- Possess functional knowledge and skills reflective of fully competent practitioner
- Identify possibly suspicious claims
- Investigate, analyze, evaluate and negotiate personal claims of minimal to moderate complexity
- May handle low complexity commercial claims
- May be responsible for all aspects of each claim, including informal hearings, arbitrations, and claims litigation and maintaining a high level of productivity, confidentiality and customer service
- Implement and coordinate the most effective management techniques to mitigate loss and expense payments
- Settlement and reserving authority levels are moderate
- Required to have and maintain sufficient home-based internet connection
- Dedicated to meeting the expectations and requirements of internal and external customers
- Makes decisions in an informed, confident and timely manner
- Maintains constructive working relationships despite differing perspectives
- Strong organizational and time management skills
- Ability to negotiate skillfully in difficult situations with both internal and external groups
- Demonstrates ability to win concessions without damaging relationships
- Demonstrates strong written and verbal communication skills
- Promotes and facilitates free and open communication
- Understanding of applicable statutes, regulations and case law
- Think critically and anticipate, recognize, identify and develop solutions to problems in a timely manner
- Easily adapt to new or different changing situations, requirements or priorities
- Cultivate an environment of teamwork and collaboration
- Operate with latitude for un-reviewed action or decision
- Computer experience (MS Office, excel, word, etc)
- Proficient using Claims systems (i.e. CSS, PMS, etc.)
- Ability to use a personal computer and other standard office equipment
- Ability to travel as necessary
- Ability to sit and/or stand for extended periods
- Ability to operate a motor vehicle 4-5 hours per day and to get in and out of the vehicle numerous times during the day
- Ability to load and unload equipment and supplies weighing up to 30 pounds from a motor vehicle as needed to perform field work
- Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings, often with utilities turned off or inoperable
- Ability to use a ladder safely to get onto and off of roofs, and maintain balance while inspecting roofs
- Ability to perform field work in adverse weather
- Medical, dental, vision, life, and disability insurance
- 401K with a company match
- Tuition reimbursement
- PTO
- Company paid holidays
- Flexible work arrangements
- Cultural Awareness Day in support of IDE
- On-site medical/wellness center (Worcester only)
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