Associate Director of Behavioral Health and Case Management
Salud Para La Gente
- Watsonville, CA
- $113,616-138,100 per year
- Permanent
- Full-time
- Promote growth of Behavioral Health staff in areas of leadership, clinical excellence, patient-centered care, education, and organizational involvement to meet the identified goals and needs of the employee and organization.
- Monitor, support, and provide hands-on teaching to clinicians and case managers in their practice management to meet expectations for good patient care
- Assess and monitor Behavioral Health Clinician engagement in their professional practice and patient care, participating in activities related to improving engagement, professional work-life balance, and work satisfaction.
- Works closely with Leads to address day-to-day site issues, ensure solid onboarding of new providers, and provide other support as needed.
- Supervises and evaluates behavioral health department staff, including contract providers; coordinates with Human Resources for staffing and personnel decisions; provides orientation; reviews credentials; handles disciplinary actions, including dismissal process for direct reports;
- Provide training and guidance in promoting adherence to the Collaborative Care Model and other evidence-based practice.
- Lead and/or participate in initiatives to promote and grow Behavioral Health and Case Management Services.
- Coordinates with the Director of BH/CM to build and oversee the training program for Behavioral Health and Case Management.
- Work closely with BH dept Leads for appropriate billing practices, including collaboration with other departments to support maximizing financial performance in multiple settings and licensure.
- Support development and utilization of new billing models to maximize reimbursement.
- Adheres to the standards and policies of the Organizational Privacy/Security and Compliance Programs, including the duty to comply with applicable laws and regulations (HIPAA, OSHA, OIG, guidelines, and other State and Federal laws). This also includes reporting to the Board of Directors, Compliance Officer, Privacy Officer, or supervisor any suspected unethical, fraudulent, or unlawful acts or practices.
- Completes comprehensive appropriate psychosocial assessments and other identified tools to development care plans and support clinical and non-clinical treatment goals.
- Screen patients utilizing identified tools for psycho-social issues as well as common mental health and substance abuse disorders.
- Provide patient education about common mental health and substance abuse disorders, and available treatment options, as well as community resources.
- Support and closely coordinate mental health care with the patient's primary care provider and, when appropriate, other treating providers.
- Monitor patients (in person or by telephone) for changes in clinical symptoms and treatment side effects or complications, and communicate any changes or issues to the rest of the treatment team.
- Provide brief interventions using evidence-based techniques, such Motivational Interviewing, and brief (i.e., 10 visits or less) psychotherapy.
- Facilitate patient engagement and follow-up in care.
- Track patient follow-up and clinical outcomes using the electronic medical record (EMR). Document in-person and telephone encounters in the EMR and use the system to identify and re-engage patients
- Ensure that each patient's rights are protected and that they are pro vided with appropriate interventions based on ability to participate, cultural concerns, and diagnostic impression.
- Maintain progress notes and other documentation required for the client medical record and utilization management within the timelines outlined
- Participate in quality initiatives and utilization review activities as requested.
- Provide basic support and/or facilitate referrals to
- Performs all functions of BH therapist and/or Lead Case Managers, while providing direct patient care.
- Other duties as assigned.
- Demonstrated leadership abilities, including ability to create direction independently
- Strong clinical knowledge and skills
- Knowledge of Integrated Care practice models and an ability/willingness to learn and supervise to new models and modalities
- Excellent verbal and written communication skills
- Demonstrated ability to gather utilize, and disseminate use of data in guiding and supporting practice
- Ability to create strong teams and effective cross-organizational partnerships
- Ability to recognize and navigate organizational dynamics and systems adeptly
- Ability to work across settings/physical sites
- Ability and eagerness to learn necessary administrative and business components to support practice management, process improvement, hiring, and performance management
- Able to work in less well-defined or structured situations and comfortable with ambiguity and change, while putting systems in place to support consistency and predictability
- Demonstrated ability as a systems thinker and problem solver
- Four, (4) years of Management experience with demonstrated success program development and supervisorial experience.
- Professionally licensed therapists (LCSW, LPCC, PhD) must demonstrate competency in providing evidence-based behavioral health services, as clinically indicated.
- Master's degree in social work, counseling, psychology, or a related field.
- A minimum of four (4) years of experience in care coordination and case management for focus population, such as children and adults experiencing Mental Illness (SMI) and/or Substance Abuse Disorder (SUD) and/or complex medical conditions.
- Must have at least two (2) year of counseling experience.
- Maintains an updated CPR certificate, valid California driver's license and current automobile insurance
- Experience working in a community health center setting or similar environment desired
- Certification in Case Management (CCM and/or ACM)
- Bilingual Spanish/English strongly desired
- Standing, walking, sitting, typing, reaching, bending, moving and/or lifting up to 25 pounds.