Part Time Key Holder
Jo-Ann Stores
- Ann Arbor, MI
- Permanent
- Part-time
- Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs
- Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location
- Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor
- Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision
- Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail
- Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency
- Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events
- Proactively drives sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships to the JOANN brand
- Assists leadership in minimizing shrink in the store by ensuring policy and procedure compliance including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management
- Works with store management to identify opportunities to drive the business and increase sales/profit
- Works closely with Store Management to identify key tasks and assists in delegating them to Team Members
- Follows up to ensure tasks are completed well and in a timely manner
- May act as MOD to open/close store when no member of store management is present
- Collaborates with other Team Members or store management on projects in a professional manner
- Must be 18 years or older and have a high school diploma or equivalent
- 1+ years of supervisory experience in a customer centric environment
- Available to work a flexible schedule, including days, evenings, weekends and holidays
- Stand during an entire shift (other than normal break time)
- Continuously walk around all areas of the store throughout shift
- Read written instructions, reports, and other information on paper and computer screens
- Orally communicate with customers and other team members on consistent basis throughout their shift
- Input data on computer keyboard and handheld units
- Use 2-way radios (hear incoming messages and provide verbal response)
- Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor
- Lift, place, and arrange items on shelves and racks
- Bend down and reach above head
- Climb and descend ladder
- Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2lbs on a constant basis, 10lbs on a frequent basis, 10-49lbs on an occasional basis, and 50-97lbs group lifts on an infrequent basis)
- Medical, Dental and Vision benefit plans
- Company-paid basic, Optional, and Dependent life insurance
- Long-term disability and Company-paid Short-term disability
- Paid Time Off and Sick Time
- 401(k) Retirement Plan with an employer % match and Employee Stock Purchase Plan
- Tuition Reimbursement
- Team Member Discount